Operations Manager

We are recruiting for an Operations Manager for one of our leading clients based in Leeds who are an award-winning supply chain specialist. Award winning; they provide a full range of services including warehousing, order fulfilment and quality control.

As an operations Manager, you will be responsible for all client communication, nurturing relationships, customer contracts, leading a team and managing all KPIs and SLAs. If you have experience within logistics or have worked within a service led warehouse environment this could be an exciting opportunity for you.

Our client offers a fantastic collaborative team environment, ongoing support and progression. If you have the skills to deliver within this role and feel excited about this opportunity, please send us your CV for consideration.

Key Responsibilities:

• Lead end-to-end operational delivery for assigned customer contracts
• Oversee all stock management, from receipt, processing, order fulfilment, and dispatch
• Responsible for client KPIs and SLAs are met within budgeted targets
• Responsible for client communication; nurturing relationships
• Responsible for service reports for both client and internal stakeholders
• Supervise, train, and develop staff to ensure high performance
• Conduct performance reviews and career development discussions
• Foster a culture of accountability, motivation, and continuous improvement

Skills & Knowledge:

• Previous experience as a Team Leader; Client Manager from a warehouse/logistics background
• Excellent verbal and written communication skills
• Strong numeracy and analytical skills
• Knowledge of current Health & Safety regulations and basic employment law
• Resilient, organised, and able to work under pressure
• Positive, proactive, and innovative approach to problem-solving

Please note, we receive a high volume of applications at this level, therefore if you have not heard back within 7 days of submitting your CV, please consider your application unsuccessful. We wish you the best of luck in your search.