Operations Manager

Shape the future of recycling in Somerset – join Biffa as an Operations Manager.
This is a full-time role, working Monday to Friday, 37.5 hours per week.

A quick look at the role
We are looking for an Operations Manager to take full responsibility for managing Household Waste Recycling Centres (HWRCs) across Somerset. This role is about ensuring safe, compliant, and efficient operations while driving performance, customer service, and recycling improvements.

Your core responsibilities

• Manage daily HWRC operations safely and efficiently across multiple sites
• Lead, motivate, and support teams including supervisors, site managers, and operatives
• Ensure compliance with all legislation, environmental permits, and company policies
• Oversee plant maintenance, repairs, and performance standards
• Build strong relationships with clients, customers, regulators, and the public
• Monitor performance against budgets, implementing improvements where needed
• Drive customer service excellence while maximising recycling performance

Our essential requirements

• Strong knowledge of HWRC, transfer station, and road transport operations
• Proven experience managing large local authority contracts and workforces
• Solid understanding of health, safety, and environmental legislation
• Financial awareness with the ability to manage budgets effectively
• Excellent leadership, communication, and negotiation skills
• Full UK/EU driving licence and relevant industry qualifications (IOSH, CPC, COTC)

And here’s why you’ll love it at Biffa.

• Ongoing career development, training and coaching – Because if you don’t grow, we don’t grow.
• Car or allowance.
• Competitive salary.
• Generous pension scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Life cover.

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.