Operations Manager

Our Client, a reputable family run business based in Lancing, West Sussex are looking to recruit an Operations Manager to join their senior leadership team, to facilitate the smooth running of the company every day.
You will have Senior management responsibility for the operations department of the company, driving profitability and productivity through careful cost management and implementation of more efficient processes.
You will have full oversight of warehousing (goods in/out) & logistics, IT & systems, health and safety, supply chain, customer service, fleet and facilities management.

Responsibilities:

• Hold one-to-one meetings and performance reviews with each member of the operations team, to review & manage performance, and training/development needs.
• Attend and participate in management meeting with the senior management team.
• Handle and resolve any issues/grievances/conflicts/problems with operations staff.
• Assist with recruitment of operations personnel that want to be part of a culture driven organisation by conducting interviews and following a selection process for candidates.
• Review and change operational procedures in the warehouse to improve, safety, efficiency, accuracy and productivity and ensuring efficient space utilisation.
• Full site H&S control, maintaining high standards of health and safety, traffic management, hygiene and security.
  Take lead responsibility for the new Acumatica ERP system to drive and lead change/efficiency across the business.
• Oversee weekly forecasting for all Operations expenses and conduct quarterly budget reviews, reporting cost plans to upper management for the Operations department.
• Liaise with IT support providers and members of staff to resolve any hardware or software issues.
• Maintain good working relationships with suppliers by regularly contacting and/or meeting with suppliers’ sales representatives.
• Conduct supplier reviews and put business out to tender and/or negotiate with existing suppliers where required.
• Research new and secondary/backup suppliers for existing products that meet or improve on our criteria for quality, packaging, reliability, cost and trading terms, conducting audits and pre-shipment inspections where required.
• Manage stock, forecasting, scheduling and placing purchase orders with suppliers and organising transport where required.
• Regularly review min/max stock levels and re-order quantities for different stock lines and primary and secondary suppliers.
• Organise regular servicing and maintenance of plant, equipment and machinery
• Organise/manage the repairs, servicing, MOTs, replacement tyres, tax and insurance required for the company’s motor fleet
• Organise/manage refurb/alterations and maintenance work to the premises
• Review and renew or replace contracts for the supply of insurance, fuel, gas, electricity, water, tel systems/calls, broadband, phone handsets (mobile & landline) and waste disposal.

• At least 3 years’ experience working as Operations Manager or similar role and part of a Senior Management Team
• Experience managing a team with great leadership/management skills
• Familiarity with business and financial principles, experience in budgeting and forecasting would be beneficial
• Attention to detail and an excellent problem solver
• Strong organisational skills
• Good negotiator
• Ability to analyse data & make decisions
• Proficient in the use and management of ERP systems and other IT/Business systems e.g. WMS
• Strong track record in senior Operations roles, covering all aspects of Operations, including warehousing & logistics, IT & systems, purchasing, customer service etc.

Salary- £55,000- £70,000 depending on experience
Profit related bonus scheme
28 Days annual leave increasing with service
Onsite parking
Free lunch every other week
Onsite parking
Pension