Operations Manager

The Role:

Salary: Market Leading Base + 15% Bonus + Excellent Benefits
Location: London (hybrid working)

My client is a rapidly growing international organisation offering a range of solutions to the global Financial & Professional Services sector. As part of their exciting growth plans an opportunity exists to join one of their independent key business entities in a Senior Operations Leadership role, a key appointment as they continue the transformation of their business support functions.

Reporting into the Business Managing Director, the role would provide a progressive and comprehensive support function to the client facing and governance services operations, driving business performance, transformation initiatives, and operational discipline across the division. You will shape strategy, challenge the status quo, and directly influence how the business scales for the future.

* Strategic business partnership:
o Partner with the divisional MD as part of the management team to develop and execute divisional strategy, ensuring alignment with Group objectives.
o Act as trusted advisor on business performance, commercial risks, and organisational effectiveness, driving strategic priorities forward whilst holding leadership accountable for delivery.
o Prepare Leadership and Senior Leadership materials translating complex operational and commercial data into clear strategic recommendations.

* Commercial and operational excellence:
o Generate MI packs that enable actionable and insight-driven decision-making across revenue, profitability, sales pipeline, resourcing, and people metrics.
o Identify risks to business performance and drive mitigation through proactive commercial management.
o Challenge margin assumptions, pricing decisions, and resource deployment to optimise profitability and productivity across the engagement portfolio.
o Lead forecasting cycles, scenario modelling, and annual planning aligned to financial targets, alongside cost and efficiency recommendations.
o Own data quality and governance across systems, leading technology adoption and process improvement initiatives.
o Act as advocate & key player in any change and transformation projects.
o Design and implement best practice workflows, protocols, policies and procedures that align with internal group and industry best practice.

* Resource and capacity management:
o Oversee resource planning, utilisation tracking, and bench management to maximise productivity.
o Lead recruitment strategy and talent acquisition in partnership with HR.
o Maintain headcount tracker against budget and strategic assumptions.
o Support performance management cycles and identify capability gaps requiring training or upskilling investments delivering measurable value and ROI.

The Person:

* 5+ years in strategic operations or business management within professional or financial services, coupled with strong commercial acumen - i.e. comfortable with P&L, margins, forecasting, and scenario modelling.
* Technology change advocate - you've implemented or optimised business systems and driven adoption.
* Strategic thinking with execution discipline - you see the big picture but also focus on the details.
* Executive communication skills - board level briefing & interaction, influence senior stakeholders, and translate complexity into clarity.
* Data fluency - you use MI to identify trends, risks, and opportunities, not just report history.
* Process and workflow design mindset - you spot inefficiencies and build practical, scalable solutions.
* Stakeholder management - you navigate matrix organisations and build productive relationships across functions.

This is a fantastic opportunity to join a leading organisation at an exciting time with genuine opportunities for career development and progression. Alongside their compelling salary and bonus, they also offer a very generous pension contribution, private medical and the ability to 'buy and sell' holidays. The role is based from their London office, offering hybrid working, with travel to their other UK locations as required.

If you feel you have the qualities our client is seeking, please forward your CV and covering letter indicating your current package to Lee Rankin at GEM Partnership or for a discreet conversation call our Peterlee office.

GEM Partnership is acting as an employment agency on this vacancy
Only candidates based in UK and eligible to work in UK are allowed