Operations Manager

Operations Manager

At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully.

Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators. 

In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and, keeping our promises at all times is our absolute mantra.

As an Operations Manager you will be a key part of the management team and you will oversee high-level HR duties, liaising with the Recruitment Department to manage depot requirements and setting training standards. You will also be responsible for the analysis and improvement of the organisational processes, and work to improve quality, productivity and efficiency for your region. This is a field and office-based role covering the Home Counties North region where you will work to improve customer service and wastewater network performance through effective leadership and the performance management of staff. You will be responsible for the management of the supply chain and analysing performance ensuring that targets are hit. 

Position: Operations Manager

Job Type: Permanent, full time

Location: Crossness STW, London, Greater London

Hours: Monday to Friday, 40 hours per week, plus participating in the on-call rota

Salary: Competitive, dependent on experience

Benefits: 24 days paid holiday per year (plus bank holidays); mobile phone; laptop; competitive pay; company vehicle; company health scheme; workplace pension

STRICTLY NO AGENCIES PLEASE 

About the role:

Due to continued growth and development, we are now looking for customer focused people to join us in our Utility Division, working on our Thames Water contract service to deliver real and effective solutions to waste-water network and drainage problems.

The Operations Manager will:

• Be responsible for the operational performance management and development of Field Managers, Technical Specialists and Field Support Administrators and associated field resources to ensure both quality and quantity at maximum efficiency


• Provide on and off-site management of the Field Managers ensuring that you coach and provide feedback to them using reports generated by the central performance team


• Develop and implement continuous improvements within company processes and field activities to improve customer service and internal visibility of performance


• Improve and develop internal communications by having active discussions with the Command Centre, TWUL and supply chain


• Liaise with the Regional Manager to agree daily/weekly field availability and work composition


• Manage regional resources/vehicle profile issues 


• Manage the complaints and ensure resolution through direct action


• Ensure Health and Safety compliance is met throughout the business conducting regular site audits within the region 

Required Experience:

• You will have strong managerial experience


• You will be a natural leader and confident in managing as you will have a team of Field Managers, Technical Specialists and an Field Support Administrator looking to you for guidance and support


• You will have strong interpersonal skills and the ability to develop relationships with key stakeholders within the business


• The successful candidate will be fully proficient in the Microsoft Office Suite


• The ability to multitask and prioritise your workload


• The successful candidate must have a Full UK Driver's Licence

This is an exciting opportunity to work for a market leading business with a fantastic company culture to match! 

We are an equal opportunities employer and welcome applications from under-represented areas of the community.

Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.

Please note: we do reserve the right to close this advertisement early if we receive a high volume of suitable applications.