Operations Manager

Job Duties

·Supervise and manage a maximum of 15 clients, including the teams of Personal Assistants and where applicable, Care Co-ordinators, providing supervision & role development

·Undertake ‘return to work’ interviews with staff following periods of sickness

·Conduct and record field visits with each client as appropriate but at least monthly

·Working with the Clinical Nurse Managers and Clinical Assessors, contribute to the identification of training needs for staff and ensure training reflects developments in care delivery and management

·Support the recruitment and be involved in interviewing/induction processes

·Working with a Clinical Nurse Manager, undertake Risk Assessments and other assessments for clients and their homes as delegated by the Regional Manager or Regional Clinical Lead

·Assist the Clinical Nurse Manager with Hospital Discharge arrangements

·Ensure that clients, families and informal carers (i.e. friends and family) remain central to our services

·As required by the Senior Operational Manager or Regional Clinical Lead, prepare reports for reviews of the service and packages

·Maintain budgetary responsibility (including the control of agency spend) for allocated client packages

·Conduct disciplinary hearings into non-clinical incidents

·Working with the recruitment and HR functions ensure policies and procedures are followed to enable proper administration of all Right to Work, DBS employment checks and all regulatory compliance.

·Ensure that the team’s activities are fully compliant with the Health and Social Care Act; and conforms in all respects with the standards and requirements of CQC.

·To be on call as part of a rota to ensure resource management of clients is maintained and other operational emergencies are appropriately managed, an on-call allowance will be paid.

·A full job description is available on application.