Operations Manager

Shift Pattern: Monday to Friday, 08:30 to 16:30 (30 min unpaid break)

Warehouse Management

• Establish and maintain a safe working environment for all employees, contractors and visitors and any other person required to attend site.

• Ensure warehouse housekeeping is maintained to 5S standards and audit scores maintained.

• Ensure Risk Assessments, Safe Systems of work and Standard Operating Procedures are maintained and updated accordingly.

• To ensure that the most cost-effective methods of operations are used whilst achieving the level of service to our customers.

• Ensure that the Rhenus warehouse is adequately staffed to manage all areas to meet the customers SLA’s and KPI’s.

• Ensure that site stockholding and operational work areas are created to maximise the site capacity.

• Maintaining accuracy and integrity of Inventory both systematically and physically.

• Manage relevant stocktakes and audits within the agreed deadlines. 

• Accountable for ensuring any new initiatives, new customers or projects are implemented and the expected deliverables are achieved.

• Monitoring and controlling assets within the relevant site.

• Support and implement continuous improvement programs throughout the operations.

• Development of colleagues to ensure the continued performance and growth of the business.

• Ensure employee communications are maintained including but not limited to; team briefs conducted to all teams across all shift patterns & appropriate interactions with direct reports.

• Drive high levels of employee engagement.

KPI’s

• Target Zero lost time accidents.

• Reporting on incidents, accidents and near misses relating to Health & Safety.

• Operational costs delivered to budget.

• Quality and Service metrics delivered to customer and business standards as defined by the business.

• Employee engagement rating delivered to required standards as defined by the business.

• Ensure that time sheets are up to date.

• Completion of daily reports.

• Labour statistics

• To monitor all on site contracts & support services to ensure they provide a high-quality service in cost effective manner and within agreed budgets.

• Ensuring effective maintenance and housekeeping of the Rhenus site to ensure the site is capable of supporting the service requirements of the customer.

• To ensure an effective security operation is in place that manages risk to employees and prevents loss.

• Ensure the health and safety, welfare at work of your colleagues.

• Manage and conduct work activities in such a way as to prevent any improper conduct or behaviour likely to endanger employees.

• The maintenance of good employee relations with an effective workforce throughout the site with the support of HR function.

• Working in partnership with the IT department to provide the resources to function within the operations

KPI’s

• Site Security is maintained.

• Accidents and incidents managed to prevent risk and injury to all persons attending site.

• ER KPIs

• Absence Management.

• Maintenance requests for site completed.

• Manage and lead the operational team ensuring that they have the relevant skill sets, resources and support needed to deliver in their role and achieve the site objectives.

• Lead the operational team in a manner that is consistent with the culture and core values of the business.

• Train and develop colleagues to ensure that they are equipped to perform their role effectively and in accordance with company operating procedures.

• Support with the ongoing development for colleagues and operational management with the assistance of HR training function.

• To meet & improve on agreed quality standards through effective and efficient utilisation of labour and MHE equipment.

• Ensure appropriate probationary reviews and personal performances reviews (PPR’s) are conducted within the agreed deadlines set by the business.

• Set team objectives & targets that are aligned to the business plan.   Support and implement the site engagement plans.Assist and develop with employees listening groups. Identify develop and retain talent within the business.

• The ability to manage change throughout the business.

KPI’s

• Employees survey results

• PPR completion

• Engagement Plans

• Listening / Focus groups

• Training and development strategy

• The business operates in a very dynamic manner; therefore you must be able to clearly communicate, and influence as required, be used to working proactively often on your own, be results orientated and focused on innovation and improvements.

• The following leadership skills will be required to effectively drive forward the company and the role of Operations Manager.

• Ability to think strategically.

• Customer focussed.

• Ability to develop others.

• Commercial Acumen

• Learning agility

• Ability to influence.

• Performance Management

• Employee Engagement and relationship management

• Drive results and deliver in a timely manner.

• People Orientated

• Change Management

Skills & Knowledge

• GSCE Maths and English grade B or above or equivalent.
• Logistics / Warehouse Management Qualifications Level 4 or above.
• Full driving Licence.
• IT skills, including Advanced Microsoft / Excel.
• The ability to work under pressure to tight deadlines.
• Experience of implementing processes.
• Ability to work in a fast-paced people environment.
• Great communicator.
• Positive attitude & drive results.
• Teamwork and Information Management.
• Process improvement, innovation
• CI & 5S
• 2 years’ experience in an Operations Manager role within Distribution / Logistics.
• Outstanding verbal and written communication skills.
• Warehouse Management Systems
• Aware of Health & Safety legislation.
• Project working group/Project Management.
• Exposure to implementing new systems
• Proactive approach to own continuous development.
• Experience of new customer implementations & start-ups.