Operations Manager

Operations Manager | Chester | Full Time | £40,000 + OTE Bonus of £13,000–£15,000 per year

Money Expert is an independent comparison business looking for an experienced Operations Manager to lead our contact centre sales operation.

Why Join Us?

Join a fast-paced, ambitious business where you’ll play a key leadership role in shaping the success of our sales operation. You’ll work closely with senior leadership on strategic initiatives that improve performance, strengthen operational efficiency, and build future leaders within the business.

This is an opportunity to influence the direction of a high-performing contact centre and help shape a culture focused on delivering excellent customer outcomes and sustained commercial success.

The Role

We are looking for an experienced operational leader with a proven track record of managing sales leaders within a contact centre environment.

In this role, you will be responsible for the overall performance of the sales floor, ensuring Sales Managers are supported, coached, and held accountable for delivering against business objectives.

You will own day-to-day operational delivery across multiple teams, with accountability for sales performance, productivity, compliance, customer outcomes, and continuous improvement.

Key responsibilities:

Lead, coach and develop a team of Sales Managers to deliver exceptional sales performance and customer outcomes
Take ownership of the day-to-day operation of the sales floor, ensuring targets, service levels and operational objectives are consistently achieved
Drive a high-performance culture through effective leadership, accountability and continuous coaching
Monitor and analyse sales performance, productivity, conversion rates and KPIs, implementing action plans where required
Work closely with the Managers to deliver strategic initiatives and operational improvements
Conduct performance reviews, one-to-ones and leadership coaching sessions with Sales Managers
Identify talent and create succession plans to develop future leaders within the business.
Manage staffing levels, resource planning and operational efficiencies to maximise performance
Lead performance management processes, supporting Sales Managers with conduct, capability and attendance matters where required
Collaborate with Recruitment & Learning & Development and other departments to improve sales effectiveness and customer experience
Champion a positive, engaging and results-driven culture across the sales operation
Requirements

Essential

Previous experience as an Operations Manager, Senior Sales Manager or similar leadership role within a contact centre sales environment
Proven experience managing and developing Sales Managers or Team Managers
Strong commercial awareness with a track record of delivering against sales targets and operational KPIs
Excellent leadership, coaching and people development skills
Strong analytical skills with the ability to interpret performance data and drive continuous improvement
Experience managing change within a fast-paced sales environment
Excellent communication, organisation and stakeholder management skills
Ability to influence, motivate and inspire teams at all levels
Desirable

Experience within broadband, telecommunications, utilities, insurance, financial services or other regulated sales environments
Knowledge of workforce planning and contact centre operational management
What’s In It For You

Competitive salary
Uncapped OTE Bonus of £13,000–£15,000 per year
25 days holiday (plus bank holidays), plus an extra day per year of service
Career progression opportunities
Ongoing leadership development and training
Company pension
Wellness & Wellbeing programme
MEX Rewards
Christmas and New Year shutdown
On-site parking
Equal Opportunities

Money Expert is committed to creating an inclusive workplace and welcomes applications from all backgrounds.

Ready to Join Us?

If you're an experienced Operations Manager or Senior Sales Leader looking to take ownership of a high-performing contact centre operation and help drive the next stage of growth at Money Expert, we'd love to hear from you. Click Apply Now to join our team
Only candidates based in UK and eligible to work in UK are allowed