Operations Manager

Our client is seeking an experienced Operations Manager to lead a busy healthcare administration function, ensuring the smooth delivery of patient-centred services, an outstanding patient and customer experience, and operational excellence. This role combines people leadership, process improvement, stakeholder management, and day-to-day operational oversight within a fast-paced healthcare environment, supporting both clinical professionals and patients.

Key Responsibilities:

* Lead, motivate and develop a high-performing healthcare administration team.

* Oversee daily healthcare operations, ensuring services are delivered efficiently, compliantly, and to the highest standards of patient care and service.

* Manage resource planning, team schedules, and workload distribution to support effective service delivery and patient outcomes.

* Build strong relationships with clinical professionals, healthcare practitioners, external partners, and key stakeholders.

* Drive continuous service improvements through patient and stakeholder feedback, performance monitoring, and process optimisation.

* Ensure accurate patient record management and compliance with healthcare regulations, policies, procedures, and data protection requirements.

* Support the onboarding of new healthcare professionals and operational growth initiatives.

* Maintain high levels of patient and customer satisfaction through exceptional service delivery and efficient administrative processes.

* Monitor operational performance, identifying opportunities to improve efficiency, patient experience, and service quality.

* Contribute to business performance by supporting productivity, utilisation, capacity planning, and operational targets within a healthcare setting.

Experience and Skills Requirements

* Previous experience in an Operations Manager, Office Manager, Practice Manager, or Senior Administration leadership role.

* Demonstrable experience within a healthcare, medical, clinical, or regulated environment.

* Proven experience leading, developing, and managing teams.

* Strong organisational and planning skills with the ability to manage multiple priorities within a fast-paced healthcare setting.

* Excellent communication and stakeholder management skills, with the ability to work effectively alongside clinical and non-clinical teams.

* Strong IT literacy, including Microsoft Office applications and experience of healthcare management systems or patient databases.

* A proactive, solutions-focused approach with excellent attention to detail.

* Experience driving operational improvements, service excellence, and patient-centred outcomes.

Advantageous

* Experience within private healthcare, professional services, or another highly regulated environment.

* Knowledge of healthcare compliance requirements, patient pathways, and healthcare service delivery best practice.

* Experience managing operational change, transformation projects, and process improvement initiatives.

* Leadership or management qualifications.

* Experience monitoring KPIs, patient satisfaction metrics, and service performance measures.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted
Only candidates based in UK and eligible to work in UK are allowed