Position Overview

We are seeking an experienced and dynamic Contract Operations Manager to join our team and take responsibility for the efficient management of our operational activities. This is a contract position ideal for a seasoned professional who thrives in fast-paced environments and possesses a proven track record in transport operations management.

The successful candidate will be responsible for overseeing day-to-day operations, managing teams, ensuring compliance with transport regulations, and driving operational excellence across all service delivery areas. As a Transport Manager CPC holder, you will bring essential regulatory knowledge and leadership capabilities to ensure our operations meet the highest standards of safety, efficiency, and customer satisfaction.

Key Responsibilities

Operational Management

• Oversee and manage all aspects of daily operational activities, ensuring smooth and efficient service delivery


• Develop and implement operational strategies that align with business objectives and drive continuous improvement


• Monitor key performance indicators (KPIs) and operational metrics to identify areas for enhancement


• Ensure all operations comply with relevant legislation, industry standards, and company policies


• Manage operational budgets, controlling costs while maintaining service quality


• Coordinate with other departments to ensure seamless integration of operational activities


• Implement and maintain best practice operational procedures and systems


• Handle escalated operational issues and implement effective solutions promptly

People Management

• Lead, motivate, and develop a high-performing operations team


• Recruit, train, and onboard new team members as required


• Conduct regular performance reviews and provide constructive feedback to team members


• Identify training needs and facilitate professional development opportunities


• Foster a positive work culture that promotes teamwork, accountability, and excellence


• Manage workforce planning, scheduling, and resource allocation effectively


• Address employee relations issues and resolve conflicts professionally


• Ensure all team members understand their roles, responsibilities, and performance expectations


• Champion health and safety initiatives and promote a safety-first culture