Operations Manager

Operations Manager

Location: North London, Office-based
Salary: £50,000 – £55,000
Hours: Full-time, 40 hours per week

The Role

We are looking for an experienced Content Operations Manager to lead and develop a busy, high-volume content operations function.

You will oversee four key areas: Content Deployment, Customer Success, Design and Content Project Coordination, ensuring the teams work effectively together and consistently deliver a high-quality service to clients.

This is a hands-on operational leadership role. You will be responsible for improving processes, managing team performance, overseeing workloads and ensuring content is delivered accurately and on time.

The business operates in a fast-paced environment where client content and campaigns can change daily, so the ability to manage competing priorities, solve problems quickly and maintain high standards is essential.

Key Responsibilities

* Lead and manage four teams across Content Deployment, Customer Success, Design and Content Projects.

* Take ownership of the overall content operations process and continuously improve how the function operates.

* Manage day-to-day workflow through a live ticketing/service desk system.

* Ensure content is delivered accurately, on time and to agreed service levels.

* Monitor key performance measures including delivery times, accuracy, client satisfaction and team capacity.

* Identify operational risks and resolve issues before they impact clients.

* Manage workloads and resource allocation across the different teams.

* Develop processes, standards and ways of working that improve efficiency and quality.

* Build a positive, accountable and high-performing team culture.

* Recruit, onboard, train and develop team members.

* Act as a senior point of contact for clients, managing escalations and resolving issues professionally.

* Work closely with senior leadership and other departments to improve service delivery and identify opportunities to develop client accounts.

* Provide regular reporting on team performance, workload, capacity and operational risks.

About You

We are looking for someone with a strong background in content operations, content delivery, publishing, service desk or another high-volume operational environment.

You should have:

* 8+ years' relevant experience, including at least 4 years managing teams.

* Experience managing a high-volume operation where accuracy and deadlines are critical.

* A proven track record of improving processes and making operations more efficient.

* Experience working with ticketing, workflow or service management systems.

* Strong experience managing and developing teams.

* Experience working with creative, design or content teams.

* Confidence managing client relationships and handling escalations.

* Excellent organisational and time-management skills.

* The ability to manage multiple priorities in a fast-moving environment.

* Strong communication and interpersonal skills.

* A practical, solutions-focused approach and the ability to take ownership.

Desirable Experience

Experience within one or more of the following would be advantageous:

* Digital signage

* Media or digital content

* Social media/content publishing

* Creative or digital agencies

* High-volume content delivery

* Project or workflow management platforms
Only candidates based in UK and eligible to work in UK are allowed