Operations Manager

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Lead a business-critical operation. Inspire hundreds of colleagues. Deliver results at scale.

At TJX Europe, we're looking for an exceptional operational leader to join our Walsall Distribution Centre as a Shift Operations Manager. This is a senior leadership role with responsibility for leading 300+ associates through a team of managers and frontline leaders.

What you will be doing

• Leading a shift operation of 300+ colleagues.
• Acting as Duty Manager and senior operational decision maker for the site.
• Delivering productivity, quality, service and people performance targets.
• Coaching and developing managers and future leaders.
• Using KPIs and operational data to drive improvement.
• Leading change initiatives and continuous improvement activity.

What we are looking for

• Operations Managers, Senior Operations Managers and Site Managers from logistics, distribution, manufacturing or production.
• Area Managers, Regional Managers or Senior Store Managers from large-format retail businesses.
• Senior multi-site or area leaders from hospitality operations.

Essential experience

• Leadership of 100+ colleagues as a minimum.
• Experience managing managers and leadership teams.
• Accountability for operational performance and KPI delivery.
• Experience leading large, diverse teams in fast-paced environments.
• Strong analytical and problem-solving capability.

What you will receive

• Competitive salary
• Annual bonus opportunity
• 4-day, 36-hour working week
• Fixed 3-week rota
• Only one weekend in three worked
• 10% colleague discount
• Career development opportunities within TJX Europe

Please note: This is a senior leadership position. We are seeking candidates with significant experience leading large operational teams and managing through layers of leadership.

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