Operations Manager

Company Description
Dolce Schools Catering is a multi-award-winning family-run school meals provider with over 20 years of experience catering for schools and colleges across England and Wales. Our focus is on providing fresh, healthy, and nutritious meals to students while ensuring excellent customer service.

Role Description
The successful candidate will be responsible for managing Area Managers and a growing number of client sites develop and manage the area/region in line with the Company’s strategic objectives.

Main Duties Include
Accountability for your Area Managers portfolios of multi-client, multi-site contracts across the nominated area.
Responsible for ensuring all schools within your region are operating within Dolce standards and performing well.
Ensure that all financial targets are achieved, a high quality operation is maintained, and client satisfaction constantly exceeds expectations.
To inspire and support the Area Managers reporting into this role to deliver a first class service and develop employee satisfaction levels.
Ensure constructive and effective communication between Dolce and all schools at all times.
Ensure the completion of regular quality audits and kitchen checks as directed by Dolce protocols.
Ensure that all Area Managers have full knowledge of the menu regarding ingredients, cooking methods and correct portion sizes and can communicate this to all staff within their kitchens.
Good working practices and behaviour towards health & safety.

This role will report to the Operations Director.

Qualifications
Experience in operations management in the food service industry, preferably within education catering
Excellent organizational and time-management skills
Excellent communication and interpersonal skills
Strong leadership and team-building skills
Experience in managing budgets and financial reports
Experience in inventory management and procurement
Ability to work under pressure and meet tight deadlines
Flexible and adaptable approach to work
Knowledge of health and safety regulations and compliance standards is a plus

You will be required to work the 38 weeks of school term-time and an additional 3 weeks throughout the year. In return, we can offer you a competitive salary, a contributory pension scheme, private health insurance plus more benefits and the chance to work with a forward-thinking team.

The position is subject to a successful DBS clearance.

As an equal opportunity employer, we are committed to providing a culture of working relationships in which all employees are treated with dignity and respect. The Company is equally committed to providing diversity and equality to all in employment, irrespective of age, disability, gender reassignment, marital status, pregnancy and maternity, race, religion/belief, gender and sexual orientation.