Operations Manager

WELCOME TO A WORLD OF OPPORTUNITIES

AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. To share the light and warmth of hospitality. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS
Free

and healthy

meals

when on duty
Grow your Career
Personal Development

programmes designed to support you at every step of your career
A chance to make a difference

through our Corporate Responsibility programmes

Find out what and how we are doing (

https://cr.hilton.com

)
Team Member Travel Program:

discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts:

with Perks at Work
Holiday:

28 daysincluding bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Free Parking
Accommodation available

with all billsincluded
Guest Experience Day

as part of your induction
Modern and inclusive

Team Members areas

Salary: £50,000 a year + Bonus Scheme

An Operations Manager is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
What will I be doing?
Work in conjunction with the General Manager / Area General Manager to actively manage key property issues in Front office, Food & Beverage and Housekeeping
Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
Respond to audits that are completed by the company to ensure continual improvement is achieved
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
Comply and exceed hotel and company Service Standards
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
Hold regular briefings and communication meetings with the HOD team

What are we looking for?
A degree or diploma in Hotel Management or equivalent
Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
Experience in managing budgets, revenue proposals and forecasting results
In-depth knowledge of the hotel / leisure / service sector
Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
Accountable and resilient
Ability to work under pressure

EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests

and behind every job, theres an extraordinary person working to make each Stay magical. Thats why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels -

Hilton Brands | Global Hospitality Company

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