Operations Manager

JOB DESCRIPTION

Do you want to be part of the revolution that’s redefining cinema?

Are you an inspiring and driven Operations Manager? Then we’ve got an amazing role for you!

With the continued growth of our estate, we are looking for a new Operations Manager to join our Operations team and oversee 6-8 venues in the M4/M40 area. This role will require frequent travel and some overnight stays – a company car is provided.

As one of our Operations Managers, you’ll be supporting the General Managers and the venue management teams to deliver the high-quality guest experience we’ve become famous for. You’ll focus on the development of your people, delivering the brand standards, and ensuring your venues consistently perform to a high level. You’ll report directly to our Head of Operations, whilst working with a wide variety of Support teams across the business.

As our Operations Manager, your day-to-day will consist of:

Cultivating a culture of hospitality and care, where every guest feels valued and every team member feels supported and appreciated.
Leading by example in providing exceptional service and creating memorable experiences for guests, fostering a warm and welcoming atmosphere.
Development of your team, offering guidance, training, and recognition to nurture their growth and success.
Recruiting, onboarding, and mentoring a diverse team, fostering a positive work environment where team members are empowered to excel and contribute to the success of the business.
Set clear performance expectations and goals for venue teams, following up with regular reviews
Conducting venue audits (brand standards and H&S)
Implementing initiatives to enhance the overall guest experience.
Consistent delivery of operational policies and procedures that prioritise guest satisfaction, team member well-being, and business success.
Monitoring key performance indicators (KPIs) using data-driven insights to drive continuous improvement and achieve operational excellence.
Managing multiple venue budgets successfully and ownership of all controls within company expectations.

To be our next Operations Manager, you’ll need;

5 years experience managing venues as an Area Manager/Regional Manager/Operations Manager preferably within hospitality sector.
A clear passion for great hospitality.
To be a natural leader who can inspire and motivate high-performing teams.
First-class organisational skills and the ability to work on multiple priorities.
The ability to communicate with stakeholders across the business.
A proven track record of people development.
Exceptional commercial acumen and the ability to articulate business strategy

The successful Operations Manager will receive:

Competitive salary - £55,000 - £60,000
Achievable bonus potential – up to 50% of salary
Company Car
Unlimited complimentary cinema tickets for you and your buddies
50% discount on all food & drink (unfortunately no reduction on calories)
Wagestream membership - access to your wages when you need it!
24/7/365 Employee Assistance Programme by Hospitality Action, the industry's charity
Financial, Legal, Family, Health and Wellbeing tools and resources.
Retail discounts with Wagestream
Cycle to Work Scheme
Epic staff events, team socials, and amazing incentives!
Above all else, a very good reason to get out of bed in the morning!