Operations Manager

Description:
At Meridian, we are on a mission to make low-cost, instant financial services and payments globally consistent for everyone via the mobile number.
We’re working together to create the first global mobile money network, linking together a worldwide network of wallets by leveraging the most universal number on the planet—the phone number—as the foundation for a new payments network.

We are on the lookout for a proactive and driven Operations Manager to bolster our team. This pivotal role involves overseeing the operations integral to our flagship product. Collaborating closely with a tight-knit group, including the product, engineering, and risk & regulatory teams, you will play a crucial role in actualizing our digital offerings. They must not only meet the standards of efficiency and scalability but also exceed them.

Your promptness, delivery prowess, and innovative problem-solving skills will establish you as a cornerstone of our business operations team.

Responsibilities:
Developing and refining operational processes that enhance our core product.
Implementing and expanding operations, collaborating with partners and clients to develop comprehensive playbooks, integrate features seamlessly, and ensure flawless product execution.
Overseeing and driving major infrastructure projects from end to end.
Continuously identifying features to ensure an effortless customer experience and meet emerging market demands.
Overseeing crucial vendor partnerships and instituting robust performance monitoring frameworks.

Qualifications:
A Bachelor’s or Master’s degree in a relevant field.
At least 2 years of experience in operations, product management, or similar roles.
Prior experience in a leading tech company or startup environment, with a proven track record of rapidly taking on significant responsibilities.
Proficiency in analyzing complex issues, with skills in SQL, Python, or Excel to support decision-making.
A collaborative spirit, adaptable to shifting company objectives, with a focus on constructive outcomes over blame or office politics.
Demonstrate agility and the ability to swiftly adapt to any task, regardless of prior experience, ensuring all challenges are met with resourcefulness and effectiveness.
Superior communication and stakeholder management abilities, capable of persuasively presenting business cases and securing necessary cooperation for implementation.

Nice To Have:
Financial institutions experience
Payments experience
Specific market entry experience

Benefits:
Unlimited Vacation
Work From Home
High Standard Health Benefits