Operations Manager

Job Title:

Operations Manager
Reports to:

Operations Director/Head of Operations
Location:

Weston-Super-Mare

Role Overview:

Ensure safe, punctual, and cost-effective delivery of services, exceeding customer expectations, and maintaining compliance with policies and legislation. Act as the local representative, fostering community engagement and high safety standards.

Key Responsibilities:
Deliver efficient, safe, and timely services.
Analyze and manage data for continuous improvement.
Engage with employees, management, and customers.
Foster collaboration between operational and engineering teams.
Manage service delivery across depots in line with company policies.
Achieve set plans, budgets, and service quality.
Ensure effective staff planning and manage union relationships.
Manage key performance indicators and team development.
Liaise with external bodies to enhance performance.
Oversee cash handling procedures.

Site Responsibilities:
Serve as the main contact for service delivery and compliance.
Adhere to divisional SOPs, policies, and audit frameworks.
Oversee Safety and Environmental responsibilities.
Drive progress in Operational Excellence and Wrench programs.
Ensure resolution and embedding of safety and compliance actions.
Conduct regular site inspections to monitor and enforce standards.

Skills and Experience:
Proven leadership in a unionized environment.
Strong negotiation and influencing skills.
Excellent customer service orientation.
Team-building and high-performance leadership.
Certificate of Professional Competence (CPC) in Passenger Transport desirable, willingness to study essential.
Strong safety culture and budget management skills.
Effective communication and stakeholder management.
Ability to manage and travel between multiple sites.

If you are a strategic leader with a passion for safety and excellence, apply now to join our team.