Operations Manager

Position:

Operations Manager

About us:
Cru Wine is an award-winning international wine merchant specialising in selling fine wine & rare spirits and offering fine wine investment services. Enjoying dynamic growth since its creation in 2013, our company is modern and innovative, offering high-level service with a revolutionary approach. We are an international business with both private and trade clients from over 50 different countries.

We aim to offer our clients the ability to buy, sell, and learn about fine wine & rare spirits in the most transparent and user-friendly way, with a huge focus on creating a personalised experience and establishing long-term relationships with each individual client.

We have been able to grow significantly over the past several years, and our team of experts and digital platform were recognised by the Financial Times as being part of the top 1000 fastest-growing companies for four years in a row in 2023.

Reports to : CEO

Subordinates : Logistics & Purchasing Manager, Admin Support

Key responsibilities:
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Oversee the day-to-day operations of Cru Wine to ensure smooth functioning.
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Manage the outsourced IT team and ensure all IT operations are efficient and secure.
·

Collaborate with the CEO to develop and implement operational strategies.
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Ensure the safe movement and storage of wine under management.
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Work with partner warehouses, 3PL providers, suppliers, and customers to optimise logistical operations.
·

Track tax implications for the import/export of alcohol for all markets of operation.
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Negotiate transport rates to optimise logistical costs.
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Improve customer satisfaction through efficient service fulfilment.
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Report on internal and external lead times.
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Supervise and support the logistics & purchasing manager and admin support team members.
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Implement and maintain operational efficiency across all business processes.
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Oversee internal IT systems and processes.
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Part of the senior leadership team to discuss weekly company progress

Experience and skills required:
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Proven and successful operational experience.
·

Highly motivated and autonomous.
·

Customer-focused with a strong understanding of fine wine.
·

Proficient with Microsoft Excel and working with data.
·

Effective communicator with strong managerial skills.
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Experience in importing & exporting excise goods is preferred but not essential.
·

French speaking is preferred but not essential.

Compensation Package:

Competitive

Career Progression:
•

Potential to grow to the role of Operations Director within 2 years, based on performance and company growth.

Start date:

June 2024

How to apply:

Please send your CV and covering letter to [email protected] for the attention of Gregory Swartberg