Operations Manager

Operations Manager X 2
£38,500-£44,000 plus Bonus Plus Car
Hybrid
Location - London/Essex/Kent
Insurance/Claims Experience Essential

Excellent opportunity for an experienced Operations Manager with an Insurance/Claims background to join an award winning Domestic Adjusting Team. This is a Hybrid role , there are two positions available

What is on offer - Excellent Benefits with Flexible working , Medical, Pension and many more benefits

The Role:
This leading client currently have two exciting opportunities for talented and ambitious individual's to take up an Operations Manager position within our dedicated Domestic Adjusting team, based in the London/Essex and Kent area.

They are committed to flexible working but expect the role to require you to attend one of our offices (Head Office, London Fenchurch Street) for one or two full days per week as a minimum, with any individual requirements discussed during our interview.

Their dedicated domestic adjusting team generally handle claims up to £100k in value. Each domestic adjuster works alongside a designated adjusting executive and works as part of the larger regional team. Claims are allocated based on experience and technical ability, with each claim assessed for complexity prior to allocation.

The Operations Manager role involves driving performance and ensuring your team of loss adjusters and their designated technical support, continue to deliver the highest levels of customer care alongside quality and service for their Insurer clients. You will also ensure the team receive the level of support to enable them to meet the standards expected and to realise their own ambitions and career objectives.

The role as an Operations Manager position will be to join the Domestic team based in the London/Essex and Kent including adjusters and support team colleagues.

Your key responsibilities will include:

Mentoring, training and development of all direct reports
Ensuring your team meet their targets for client service, technical reporting and quality
Promotion and delivery of our goal of making claims easy for everyone
Understand the importance of excellent customer care, aligned to the identification of vulnerable customers, and the importance of the application of the Consumer Duty Act 2023, and deliver that with your team
Meeting the financial targets set for your team, and understanding how you can influence the financial outcomes
Completing progressive performance meetings for your team
Compliance with all the client's processes and procedures
Liaison with insurer clients as required, and understanding their bespoke requirements
Building effective working relationships with internal customers and suppliers as required

Essential for this role:

Have experience in the handling of property insurance claims
The desire and ability to deliver excellent customer service
Proven management skills, and the confidence to lead a high performing team dealing with complex claims
First class communication skills, both written and verbal
Competent IT skills and the capability to maintain and work from an electronic file to a high auditable standard.
Strong organisational skills and the ability to prioritise your workload under pressure
The ability to communicate clearly and appropriately with colleagues, and understand and satisfy their needs

A proven track record in managing a high performing team and delivering excellent service and results will be an advantage, however we will support you every step of the way, providing first class training to assist you in meeting your full potential.

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