Operations Manager

Job Title: Operations Manager

Hours : Monday – Friday, 10.30 – 19.30 with one hour lunch break.

Holidays : 20 days per annum plus Bank Holidays, increasing to 25 days per annum
plus Bank Holidays after 5 years.

Our Client is seeking an experienced and highly motivated
Operations Manager to oversee and optimize our logistics operations. The successful
candidate will be responsible for leading a dynamic team, ensuring accurate and
efficient shipment processing. The Operations Manager will play a crucial role in
streamlining processes, enhancing efficiency, and maintaining the highest standards of
service in the transportation and logistics industry.

Responsibilities:

* Lead and oversee the courier, mail, art and freight operation at the Heathrow warehouse.

* Liaising with the driver controller and driving team on a daily basis.

* Collaborate with the planning team to enhance route efficiency, monitor and adjust routes to accommodate changes in demand or unexpected events.

* Implement technology solutions to improve route planning and tracking.

* Support the driver controller identifying problem routes / problem drivers, manage driver schedules to ensure operational efficiency in processing shipments.

* Establish and maintain quality control measures for shipments, monitor and enforce adherence to standard operating procedures.

* Implement continuous improvement initiatives to enhance workflows, output rates and minimising processing errors.

* Oversee inventory levels and warehouse organization.

* Maintain a safe working environment and ensure adherence to Health and Safety procedures in the warehouse.

* Collaborate with the ShipArt and customer service team to address client inquiries and concerns.

* Liaise daily with both teams and resolve issues promptly to maintain positive client relationships.

* Ensure packing runs are managed efficiently and art shipments are held / released for shipping according to payment (schedules).

* Monitor and control operational costs within budgetary constraints, identify cost-saving opportunities and implement efficiency measures.

* Meet with courier and freight suppliers for service level and price negotiations.

* Ensure compliance with transportation regulations and industry standards.

* Keep abreast of changes in regulations and implement necessary adjustments.

* Work closely with legal and regulatory affairs to mitigate risks.

* Generate and analyse operational reports to track key performance indicators. (Delivery /transit times, operational errors, mis-deliveries etc)

* Provide regular updates to senior management on operational performance.

* Utilize data-driven insights to make informed decisions.

Qualifications:

* Education to A level or equivalent as a minimum. Bachelor's degree in Business

* Proven experience in logistics and operations management.

* Certified knowledge of import and export customs procedures and compliance.

* Experience in liaising with relevant HMRC departments.

* Certified knowledge of Dangerous Goods by Air, Sea and Road.

* Forklift licence