Operations Manager

Operations Manager
The Hyde Park Boat House, Serpentine Lido, The Regents Park Boating Lakes and The Greenwich Park Boating Lake

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St Jamess Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.

We are now looking for an Operations Manager to join us on a full-time, permanent basis at The Hyde Park Boat House, Serpentine Lido, The Regents Park Boating Lakes and The Greenwich Park Boating Lake.

The Benefits

- Salary of £39,102 per annum, depending on experience
- 26 days' annual leave plus public holidays, increasing to 29 days after 3 years service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location

This is a terrific opportunity for a professional supervisor with experience in the leisure, hospitality or service industries to develop their career with our historic organisation.

You will work in some of Londons best loved and beautiful spaces, facilitating the enjoyment of others for the entirety of the season!

So, if youre ready to elevate your expertise in the heart of Londons green haven, then apply today!

The Role

As an Operations Manager, you will lead the operational teams for the water-based leisure services in The Hyde Park Boat House, Serpentine Lido, The Regents Park Boating Lakes and The Greenwich Park Boating Lake.

Managing the delivery of an excellent customer journey and experience, you will ensure our activities are safe and efficient and delivered in a positive environment that will leave a lasting impression on our visitors and team.

You will also oversee the customer booking process, ensuring efficiency and enjoyment and responding to service demands, escalating issues when necessary.

You will play a role in the recruiting, inducting and training of our large seasonal team to a high standard.

Additionally, you will:

- Act as a key-holder, opening and closing venues
- Co-ordinate the efficient and effective deployment of the team
- Undertake front of house, operational assistant duties and lifeguarding supervision
- Ensure that the venues and equipment are clean and escalate any disrepair

About You

To be considered as an Operations Manager, you will need:

- Supervisory experience in the leisure, hospitality or service industries
- Experience of managing services with high volumes of customers
- The ability to provide effective management of people and resources
- The ability to build effective working relationships and foster collaboration

Other organisations may call this role Operational Delivery Manager, Boating and Swimming Operations Manager, Boating and Swimming Operational Manager, Operational Team Leader, Operational Support Manager, Boating Operations Manager, or Swimming Operations Manager.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an Accessibility Tools button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please click here to find out more on our approach to Equality, Diversity and Inclusion.

So, if you are interested in this unique opportunity as an Operations Manager, please apply via the button shown. Successful candidates will be appointed on merit.
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