Operations Manager

Operations Manager
£60,000 - £70,000 + Benefits Package
Belfast (on-site)
Join our clients team and lead the way in optimizing efficiency and productivity for businesses in the construction and facilities management sectors with our innovative cloud-based job management software.
Their software offers:
Real-time job scheduling and tracking
Mobile access for field engineers
Secure data storage for compliance and reporting
Enhanced customer management with up-to-date job progress information
Reduction in paperwork and manual data entry, resulting in significant cost savings
About the Role:
Our client is seeking an experienced Operations Manager with a strong background in supporting and implementing software processes.
Key Responsibilities:
Ensure IT services meet SLAs and manage service disruptions
Lead, train, and evaluate IT staff
Develop and refine operational processes
Maintain strong client relationships and handle feedback
Oversee IT projects from planning to completion
Manage operational budget and financial reporting
Implement new tools and stay updated on tech trends
Ensure regulatory compliance and robust data security
Track KPIs and prepare performance reports
Manage third-party vendor relationships
Required Experience:
5+ years of relevant experience
Customer-facing experience
ITIL certified (V4 ideally)
Project management experience
Practical knowledge of budgeting and P&L
What We Offer:
Competitive salary: £60,000 - £70,000
Company pension
Interested in this opportunity? Contact Calum James at Anson McCade to learn more.