Operations Manager

Operations Manager
Suffolk

28 days annual leave plus bank holidays
Company car or car allowance plus fuel/charge card / Green travel allowance
Generous pension scheme / Private healthcare / Life assurance
Holiday purchase scheme / Referral scheme / Cycle to work scheme
Employee rewards and discounts platform

Milestone Infrastructure are currently looking to recruit an Operations Manager to work on our flagship Suffolk contract, based in Ipswich, delivering best in class services to the residents of Suffolk. As an Operations Manager you will be part of our Contract Leadership Team who are responsible for delivery of the contract, with specific responsibility for the safe delivery of a range of highway maintenance services.

This role will be to assist the Business Director in the operational delivery of reactive & winter maintenance, annual cyclical activities and minor safety improvement projects for Suffolk Highways, ensuring compliance with the Contract and the Company’s Corporate Policies & Strategies. Leading on the delivery of a range of services on the contract, with direct responsibility for safety, performance and client relationships. Leading key client relationships and ensuring that the client and project objectives are understood and translated into exemplary service delivery, to programme and sustainably.

As the Operations Manager your duties & responsibilities will be:
Developing and leading a team to oversee the safe delivery of reactive and preventative maintenance, a cyclical programme of highway services and minor safety improvement projects.
Providing day to day contact with client teams to develop services and ensure contract performance requirements are met
Responsible for the commercial performance of the programme and identifying how to maximise the return for Milestone.
Holding P&L responsibility, able to accurately forecast programme and financial outturns and deliver to them.
Demonstrate a commitment to the requirements of the Health & Safety, Quality and Environmental Policies, and minimise the carbon output of projects

Skills & Knowledge Requirements
strong track record in leading delivery of a range of highway related services and projects
Technical knowledge of NEC contracts
SMSTS, IOSHH or similar
Safety, company procedures, legislation and practice.
Quality Management
Environmental Management
Commercial knowledge & understanding
Competent and recognised leader
Strong and effective communicator
Preferred relevant qualification – Degree/HNC or experience delivering similar role in lieu of qualifications

Success Measures:
Excellent people and client management skills with experience of taking responsibility for the P&L
Strong people skills with experience in delivering complex projects through employees, customers and suppliers
Commercial knowledge and experience of negotiating with suppliers
A high level of emotional and social intelligence
An innovator who can deliver projects
Strong and demonstrable budget and cost management
Understanding of financial and contract payment mechanisms
Computer literacy with basic MS packages
Able to work to tight deadlines & under pressure
Manage and prioritise own workload
Flexibility

Core competencies:
Deliver results through visible felt leadership
Focus on customers
Improve our business
Drive sustainability
Communicate
Collaborate
Develop yourself
Required to be sufficiently flexible in respect to working hours and job role