Operations Manager

About Goodrays

Vision: To help busy minds find calm and clarity

Mission: We design and deliver the most exciting, effective and accessible CBD products to people who want to improve their wellbeing.

Our core values: Kindness, Hustle, Quality

Our goals:

To redefine the category by creating the most innovative, effective, great-tasting and beautiful CBD products.
To deliver our best-in-class products to health conscious customers at rapid pace and scale.
To understand, educate and support our community better than anyone else.
To build an efficient, fast-growing and profitable business with a positive impact on our people and our consumers.

The Category

Goodrays is leading the UK CBD category growth, which is worth an estimated £690 million annually, and disrupting the global CBD market which is set to grow from $4.7 billion in 2022 to $17 billion by 2026.

CBD has become one of the fastest growing categories in mainstream retail with consumers and distributors adopting the category faster than any other new soft drinks segment.

The Opportunity
We are seeking a dynamic, proactive Operations Manager to report to our Head of Operations and play a key role in our growth. Collaborating with Operations, Sales, and Marketing teams, you will manage logistics, inventory, production, and NPD projects. You will drive a high-performance culture within a small supply chain team, achieving key operational goals. With expertise in supply chain dynamics and third-party logistics, you will oversee procurement, inventory, and distribution, optimizing budgets for maximum efficiency. As a supply chain guardian, you will ensure operational consistency and lead process improvements.

The Objectives

Partner with all within our supply chain, to ensure we hit our service targets, and maintain availability
Manage supplier relationships and embed KPI management processes
Deliver cost saving, efficiency improvement and EPD projects. Identify areas for improvement, demonstrate the value and deliver real change.
Optimise the Goodrays Supply chain for scale; finding future partners and platforms to help us on our journey to Growth.
Manage 3PL and operations ensuring OTIF levels remain above 95%

Responsibilities

Operational Performance:
Ensure on-time order fulfillment (OTIF) and stock availability.
Optimize costs in stock, ingredients, packaging, production, and logistics.
Maintain ERP system accuracy and implement operational improvements.
S+OP:
Input into the wider S+OP process, and ensure appropriate production and stock cover
Ensure we make good operational decisions based on known data
Supply and Production Planning:
Deliver robust supply and production plans for materials, finished goods, and packaging.
Manage stock levels and performance across warehouses.
Oversee production cycles, rework activities, and minimise stock wastage.
Logistics Planning:
Oversee 3rd Party Logistics partners and their performance.
Ensure outbound orders meet customer specifications and manage exports.
Lead 3PL tenders and manage warehouse transfers.
Customer Supply:
Partner with key customers to ensure smooth order management and stock availability.
Resolve issues and discrepancies proactively.
Project Delivery:
Lead supply chain projects focused on NPD and continuous improvement.

Key KPIs
OTIF Measure
Stockholding Value
Availability %
Stock Wastage / Write Off
Budget Control with 3PL and Suppliers
On Time delivery of projects
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ABOUT YOU

Experience:
Logistics Management in an SME / FMCG environment, ideally within food and bevertage
Production and Materials Management, ideally within an outsourced supply chain.
Contract and Performance Management
Budget Management
Systems Expert - familiarity with ERP systems, preferably Unleashed
Export / Import management - preferred
Project Management - preferred

Competencies
Proactive - identifies issues and manages their resolutions swiftly. Finds areas to improve efficiency and executes them.
Strong collaboration skills
Proactive communicator
High Performance approach - with a strong desire to drive efficiency and performance.
IT literate, with experience in Excel and data manipulation.
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Proposed package
Salary - very much dependent on experience
25 days holiday and flexible working hours
Opportunities for international work and travel (2 weeks a year)
Pension plan and flexible office space in Whitechapel
Vibrant company culture with monthly team off-site days
Culture document will be shared to applicants who have applied.