Operations Manager

Job DescriptionWe are recruiting on behalf of our client for an Operations Manager. The ideal candidate must have previous experience either in the Residential /Hospitality sector. The role is to one of our developments based in Wolverhampton. You will have overall responsibility for the efficient running of the management of the building including staff, the assistant operations manager, cleaners and front-of-house team members.The Important Stuff!!Salary: £35,000 - £38,00025 days annual leave + bank holidaysAdditional day off for your birthdayDiscretionary bonusPension contributionsAccess to 1000s of discounts and offers at shopsKey ResponsibilitiesLead and coordinate the team members, daily activities and resources of the property to achieve and exceed established budgeted financial and operational goalsEffectively engage and coach the team to drive performance regarding site goals, manage performance and actively identify and address under-performanceAccountable for rent collection, ensuring there debt process is followed with arrears proactively chasedGain quotes for required maintenance and improvement work, working with maintenance and or capital projects teams as appropriateLead the team to create positive, memorable experiences by exceeding expectations for all residentsApprove and submit invoices from vendors, contractors and service providers for payment and manages communication with finance team membersEssentialExperience in working in the hospitality or residential sector PBSA would be an advantageExcellent customer service skills and significant experience in a similar roleKnowledge and understanding of UK Health and Safety policies, preferably with some form of recognized training, i.e. IOSH or NEBOSHAble to build a rapport and to maintain objectivity when dealing with residents and to maintain a courteous and professional attitude in all situationsProficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases i.e Yardi / StarRezHands-on approach and ability to assist with the daily operationsStrong leadership and motivational skillsAble to deal calmly with emergency situations and communicate professionally with all stakeholders