Operations Manager

Job DescriptionOperations Manager Dispute Resolutions Stourbridge Full time, permanent opportunity We are looking for an organised individual to join Talbots as Operations Manager for our Dispute Resolutions Department. To be successful, you will have previous experience of the legal environment with excellent knowledge of internal procedure and operations. The Operations Manager team will be expected to take on the non-legal day-to-day management of the department under the leadership of the Head of Department as well as managing all the administrative functions for the department.Who Are Talbots Law?Talbots Law is proud to be an Employee-Owned Company and a member of the EOA. We were the first Employee-Owned Law Firm in the West Midlands.Talbots is a Values led Company with a shared vision of “Working every day to be the best” for our people, our clients, and for our communities.We are passionate about people being the best that they can be. We do this by providing a comprehensive package of high-quality Company benefits and rewards.The Company is committed to the Real Living Wage Foundation and we also hold the Disability Confident accreditation.Competitive salaries with annual review.Annual tax-free* profit-share.25 days holiday + birthday + ex-gratia day + UK Bank Holidays + long service awards.Company salary-sacrifice pension scheme (4% from Talbots: 4% from employees).Group Life Insurance (3 x annual salary).Enhanced Company Sick Pay.Comprehensive Employee Assistance Programmes.Perkbox employee rewards & benefits platform.Medicash Health Cash Plan.Financial Health & Wellbeing Provision.Bank of Talbots (Annual employee credit for legal fees).Salary Sacrifice schemes.Established Company progression framework.Career progression plans (including financial / mentoring support towards professional qualifications where desired).Flexible and hybrid working available for experienced/qualified (lawyer) roles.Social events programme with larger event invitations extended to partners & families.Company gifts for celebrations and special life events.Commitment to charitable initiatives (currently main corporate sponsor of Acorns Children’s Hospice).Additional benefits include Aviva private health cover & Company parking provision for Associates, Senior Associates & Directors.What the job involves;Process reviews within the department, applying an innovative mind-set to identify ways of working improvement. Liaising with internal stakeholders to help build the budget target, as well as any forecast changes, monitoring and consolidation of individual staff targets, forecasting and billing.Act as point of contact for HR, training, marketing and compliance concluding and influencing any relevant topics, such as recruitment, onboarding, social media, learning and development and complaints.Ensure department wide compliance with SRA, Lexcel, Law Society Quality Scheme standards, SARs and accounting requirements.What you need: Previous employment in a legal environment and a good understanding of the internal procedures and operations in a regional law firm.Excellent administrative, planning and organisation skills including diary management to succeed in meeting deadlines.Strong interpersonal skills, sensitivity, tact and diplomacy as well as versatile communication proficiency. Competent in a variety of computer systems, including MS Office applications and Case Management Systems.Hold a UK Driving Licence and own transport, as occasional travel to Talbots’ offices is required.