Operations Manager

Job DescriptionYou live, dream, breathe and think hospitality.Operations manager for our expansion into London!We specialize to be the best partner in services and housekeeping for the new modern and digital driven hospitality operators. Our journey is on a rocket and you will be the manager on the ground to kick the whole thing off. Now we are looking for an operations manager to take care of a small, but growing portfolio of hotel locations serviced by Unicorn in London.The ideal candidate will have experience leading a team and managing the daily operation of the business. You will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members and to nurture future growth. Going forward you will own the whole operation and also be head of our amazing housekeeping- and service team in London. Your day will consist of both operational, planning and strategic work.Do you like to get the shit done? Then carry on reading.This role is very crucial for our company when we move forward in a very exciting industry!You will be doingBuild and lead our service- and housekeeping operations teamMeet challenges with enthusiasm and have a structured approachPerform room checks to maintain and drive our quality standardsResponsible that we deliver spotless clean rooms and top guest experience in all operated hotelsManage operations and make sure we don't only do a housekeeping job for our hotels, but really establish a business partnership for the future!Together with our hotel partner and your team drive guest satisfactionRecruit and train new hires on business practicesEnsure that quality of work and service is maintained at "Unicorn world class" levelYou need to be available, flexible and transparent to support and help your team when neededProactive nurture and introduce new business opportunities for future growthWe think you are and haveHigh energy!No 8-16 mentality..Hands on mentality and have eye for detailsPreferably experience from rooms division, housekeepingStrong communications skills and comfortable with different digital platformsDemonstrated ability to lead and to motivate your team to best "world class"Management and customer service experienceComfort working with budgets, payroll, revenue and forecastingActively manage cost levels and control in operations to deliver bottom line resultsGreat English language skills are required, both verbal and written.TimelineWe should have hired you yesterday, but please apply and reach out asapStart: Preferably august 2024Wanna join us?Started off as a cleaning company in 2019 with HQ in Oslo, Norway, now developing into an international hospitality service company. Of course still with cleaning also. Yes, we work with brands and hotel operators. But for sure we love to say that the guest is our end customer. Together with operations and the crew we strive every day to make the most for our guests.We now operate in London - Berlin - Salzburg - Vienna - Copenhagen - OsloWe are flexible, on our feet and a forward thinking services company. Oh, yes we are on full speed and deeply rooted within hospitality and operations.Why?Because we just love it and we are here to build the next generation of hospitality services company.