Operations Manager

JOB TITLE: Operations Manager

LOCATION: London Heathrow Airport

REPORTING TO: General Manager

SHIFT PATTERN: 4 on 2 off or 3 on 3 off, shift patterns with different shift times

SALARY: Competitive

OVERVIEW OF JOB DESCRIPTION

We have an exciting opportunity for a suitable candidate to join our flourishing team at London Heathrow airport, in the role of Operations Manager. Our reputation has been built upon reliability and quality of service and are seeking a candidate who has a similar ethical drive to ensure we continue to develop.

Main Duties & Responsibilities:

· To oversee and take account of the cabin cleaning operation

· Ensure weekly operational and people management reports are submitted within a timely manner

· Effectively build and maintain a strong relationship with clients and suppliers

· Proactively managing the operation inclusive of resource management and planning

· Responsible for on-site risk assessments

· Manage projects parallel to one another and ensure they are completed within a timely manner

· Demonstrate innovation to internal processes and procedures enabling positive change to benefit the company and client

· Must be solutions focused, and have worked in a high paced environment

· Responsible for ensuring SLAs are met and/or delivered above or on target expected

· Management of financial budgets in line with business development, inclusive of (but not limited to) purchase order sign offs and operational budgets

· Establish KPI gaps and reinforce training and H&S to all current and new staff

· Ensure the operation is in line with the required standards set by LHR airport and legislated requirements

· Ensuring all company policies are adhered to by employees within the operation

· Motivate, allocate, supervise and performance manage the leadership team

· Drive culture of excellence in customer service

· Deputise for the General Manager (as and when required)

· Ensure the staff remain compliant with all H&S and Airport bylaws whilst active in the operation and within the terminal areas, including the correct use of PPE

· Assist with any other tasks that is reasonably acceptable

· Report any vehicle or equipment faults as they arise and ensure they are rectified in a timely manner by liaising with the relevant companies.

· Oversee the vehicle and equipment maintenance contracts via regular meetings, ensuring any costs remain within budget and the vehicles meet the HAL regulations

· Ensure all vehicle insurance is kept updated, PAT tests are carried out and recorded and all LOLA’s are up to date

· Ensure that the team remain compliant in relation to all training requirements, including medicals, airside driving permits, vehicle driving and operating training

· Respond immediately to all accidents and report to the Senior Management Team and liaise directly with the HAL (when required)

· Take any action require following the assessment/investigation of any accidents

· Liaise with the airport authority for any changes to vehicles, equipment, uniform etc for the team

Person Specification:

· Excellent written and spoken (face to face and phone) communication skills.

· Excellent numeracy skills.

· Ability to show initiative in developing the role and to work with minimal supervision.

· Ability to work flexibly in a small team, building strong day-to-day relationships with colleagues

Essential

· Previous management experience preferred

· Valid driving license

· Willing to work flexibly when needed

· Computer literate

· Excellent verbal and written communication skills

· Excellent ability to communicate clearly and effectively

· High level of commitment and flexibility required

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access to Lifeworks, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.