Operations Manager

Position Summary

Reporting into our Financial Crime Practice capability. In this role you will play a pivotal leadership role to drive the performance of our Financial Crime teams and support the business growth through identifying opportunities to help solve our customer challenges across EMEA. This role will help shape our permanent capability and will have oversight of our Financial Crime bench.
To be successful in this role you will have a minimum of 3 years operational management experience and have proven technical expertise across Financial Crime/AML.

Key Accountabilities and Responsibilities

• Responsible for building and maintaining strong client relationships with the objective of being a trusted business partner.
• Drives and Leads Operational Excellence – identifying ways to drive cost benefits for the business and our clients.
• Partners with internal functions to identify and drive new revenue opportunities, profit, and growth objectives and for improving overall customer satisfaction targets.
• Oversight of TGS resources where applicable to deliver services and solutions to support the Client’s organisation.
• Ensuring end-to-end contractual compliance of the run services.
• Has vision of overall strategies and identifies further service/project opportunities to grow business & revenue.
• Understands, anticipates and influences customer demand for services and ensures that TGS service delivery organizations are capable of fulfilling the demand.
• Works closely with assigned Client stakeholders to address client needs and demands.
• Maintains compliance to regulatory obligations and ensures that operations are delivered securely.
• Coaching and developing Team Leads and shares best practices to improve our client services offering.
• Accountable for performance of teams across TGS Capability and ensures agreed service targets are being met , offering proactive solutions to our clients to help resolve business challenges.
• Understanding and leads Controls and Governance framework across TGS capability.

Education Experience and Skills needed.

• Broad based knowledge of business practices, processes, tools, techniques, and technologies in use across the Financial Services industry and a regulated environment •
• Ability to develop and drive forward best-practice processes. •
• Commercially minded.
• People and team management experience, with the ability to motivate a team in a period of growth and ambiguity.
• Strong organizational and Project Management skills
• Experience of working with multiple stakeholders both internal and external, including executives and senior leaders
• Excellent influencing, communication, and collaboration skills with ability to operate effectively at all levels, internally and externally.