Operations Manager

​Role:

Operations Manager - Cleaning
Salary:

£45k plus benefits
Benefits:

Company car, laptop, mobile, health plan and bonuses available
Job Status:

Permanent/Full-Time
Location:

Northern Home Counties, Oxfordshire and Berkshire
Vacancy Reference:

VR/05142

Role Description:
Bridge Recruitment are delighted to announce we are currently networking for an Operations Manager to join the Team of one of our clients, a premier provider of contract cleaning, washroom and hygiene supplies, specialist cleaning, pest control and waste management. As Operations Manager, you will be required to manage five Account/Area Managers and two Mobile Cleaners, ensuring all staff are aware of health and safety protocols and that the service they provide meets or exceeds client expectations. The ideal Operations Manager will have previous experience in a similar role, will have good working knowledge of Facilities Management and Cleaning and will be a strong leader. This is an exciting opportunity to join a Team who is committed to providing a first-class service and is really passionate about the services they provide to their clientele.

Responsibilities:
Develop and implement cleaning schedules and protocols to ensure timely and efficient cleaning services
Monitor cleaning activities to ensure quality and consistency
Conduct regular inspections of facilities to ensure standards are met
Recruit, train, supervise and evaluate cleaning staff
Schedule and manage staff shifts to ensure adequate coverage
Foster a positive and productive work environment
Serve as the primary point of contact for clients regarding cleaning services
Address and resolve client complaints and issues promptly
Conduct client site visits to ensure satisfaction with services
Maintain and manage cleaning supplies inventory
Order and restock supplies as necessary, ensuring cost-effectiveness
Keep accurate records of supplies and equipment usage
Ensure all cleaning staff adhere to health and safety regulations
Implement and enforce company policies and procedures
Conduct safety training and ensure all staff are aware of emergency procedures
Monitor expenses and implement cost-saving measures without compromising quality
Prepare regular financial reports and projections
Identify areas for improvement in cleaning operations
Implement best practices and innovative solutions to enhance service delivery

Requirements:
Experience in a managerial role within the cleaning or facilities management industry
Strong leadership and team management skills
Excellent organisational and time-management abilities
Proficient in using management software and tools
Good understanding of health and safety regulations
Strong communication and interpersonal skills
Ability to handle complaints and resolve conflicts effectively