Operations Manager - Boutique Hotel

A fantastic Sales & Operations Manager job in Liverpool, paying a salary of up to £38,000 is available for the Baltic Hotel.

Baltic Hotel Liverpool is seeking an experienced and driven Operations Manager to lead the hotel's front-of-house, housekeeping, and F&B teams while driving local corporate and dry hire event business. This role demands both strategic sales initiative and hands-on operational leadership, ensuring service excellence across all guest touchpoints, including our in-house pub, Duck & Swagger.

Sales & Operations Manager job in Liverpool, Highlights:

• Base salary up to £38,000
• Potential pay reviews/increases in line with business growth and performance.
• 40 Hours per week
• Part of a wider Hotel Management Company who provide support and guidance in your role.
• Further progression opportunities.
• Discounted rooms/ F&B Discounts across the wider hotel group.
• Limited free parking available around the hotel.
• Free breakfast provided for staff on early shift.

Sales & Operations Manager job in Liverpool, Job Overview:

Reporting into the Regional Operations Director; you will lead the day-to-day operation of the Hotel with the support of your management team including F&B Manager, Head Housekeeper and Head Receptionist, ensuring excellent guest experiences across the departments. You will oversee team management, including rota’s, development, training and performance of the departments. You will work closely with the Regional Ops Director on budgeting, forecasting, and cost control.

You will drive local corporate and dry hire event sales, with a focus on local corporate bedrooms, private events, and neighbourhood business partnerships. This will also include overseeing event enquiries through to execution. The regional marketing team will assist you to develop promotional campaigns and packages to increase event foot fall through the Duck & Swagger.

Maintenance & Compliance. Ensuring the effective implementation of daily PPM routines across the property. Coordinating with external contractors and internal maintenance for timely repairs and service standard. Champion health & safety compliance, licensing and operational standards.

Sales & Operations Manager job in Liverpool, Required Experience:

• Proven experience in hotel operations management and/or event sales. Comfortable with the associated responsibilities mentioned in the job overview.
• Experience in a lifestyle or boutique hotel setting is very beneficial.
• Knowledge of Liverpool’s local business and events landscape.
• Ability to work flexibly, including weekends and evenings as needed.

If you are an enthusiastic leader ready to take on the challenge of managing hotel operations while fostering an environment of excellence, we invite you to apply for this exciting opportunity.