Operations Manager - Contract Cleaning

OPERATIONS MANAGER

The Opportunity

We are a cleaning, security and soft services business operating from regional offices UK wide, serving clients in sectors that include: Commercial, Corporate, Pharmaceutical, Retail, Manufacturing and Education.

We pride ourselves on client satisfaction and the development of our staff through regular training and a shared sense of responsibility, with a family-feel to our business.

An opportunity has arisen for a proactive Operations Manager or ambitious Contract Manager seeking their first step into managing managers.

The Package

• £35k basic
• Bonus
• Car or Car Allowance
• 35 days holiday per year (including bank holidays)
• Flexible Working

The Area

South Wales, Bristol and South West

The Role of the Operations Manager

Business Growth and Profitability

• To ensure action plans are in place and are reviewed on a regular basis to ensure the achievement of target set and in line with the business goals.
• To ensure all costs are controlled within budgets.
• Ensure contract prices are reviewed and increases agreed with clients.
• Comply with authorisation levels.
• To liaise regularly with the line manager in terms of innovation and business growth opportunities.

Contract/Site Management

• To manage a small personal portfolio of accounts
• Ensure the agreed specification is implemented and adhered to. Review the contracts as necessary to meet company and clients’ requirements.
• Regular client liaison to monitor standards, satisfaction with the service provided and to build relationships with key clients.
• Ensure the Quality Service Level Indicator/ECAT procedure is implemented and adhered to.
• Monitor, review and analyse client satisfaction, via the Quality Service Level Indicator/ECAT procedure and to ensure all problems are resolved promptly and effectively.
• To review and analyse Site Health and Safety Audits information. Ensure corrective action taken where necessary.

Staff Management

• To recruit, induct, train and develop direct reports, to ensure a high calibre of capable managers and supervisors.
• To ensure that your 2 managers and supervisors understand and are focused on meeting the region and company objectives.
• Monitor and review performance of managers in terms of their budgets and effectively communicate the company’s required standards.
• To carry out an annual performance/ personal development appraisal with managers and supervisors.
• Ensure that each member of staff has received an induction, health and safety training, supervision and information and appraised as required.

Company Procedures

• To take responsibility for management systems and administration associated with the region, including payroll, invoicing, materials, equipment, changes to the contract, expenses, vehicles, training etc.
• To ensure payroll information is completed accurately and costs are controlled within budget.

The Person

• A proven track record in managing a team of managers in the contract cleaning sector
• Experience in managing a portfolio of business efficiently and in a professional manner, ensuring a professional image at all times.
• A motivational management style who drives the values of the brand through their team
• A persuasive communicator who can liaise at all levels

Why Work for Us

• Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
• Equal Opportunities Employer who promotes diversity.
• Innovative Approach to the Employee Journey
• A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business