Operations Manager/ Duty Manager

Operations Manager/ Duty Manager

Lakeside, Essex –Grays RM20 2AD: reliably commute or plan to relocate before starting work

Salary £27,500- £29,500

full time week days and weekend availability required

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Store discount

New Opportunity - F&B Enthusiasts, Duty Managers and assistant managers.

Are you an ambitious, energetic manager looking to make the next leap in your career?

Our client is a market leader within the Leisure market. Their growth and innovation have enabled them to establish themselves in this growing industry.

If you have what it takes to be part of a flag ship site in a new and exciting development, please apply with a covering letter to why you think you will be an exceptional choice for the role.

If you’re ready to join this fast-paced, fun and people-focused environment, here’s what the role will include and make sure you are perfect for the role leading one of our sites:

Team Leadership

• Ensure team are performing their roles effectively at all times.
• Ensure team have individual performance plans.
• Monitor team performance and conduct regular appraisals and meetings
• Ensure that the Management Team are performing as per their specified roles.
• Perform duty manager shifts, as first point of contact and safe running of the park.
• Ensure all team are aware of the companies H&S, Legal, Insurance and other compliance related matters.
• Develop team incentive schemes to help motivate the team performance.
• Confident in managing 16 years old + full time and casual staff of teams up to 50.

Customer Service

• Ensure team members are promoting and providing the highest level of customer service.
• Immediately responding to customer service in store.
• Ensuring our customers have an amazing experience every time they visit.
• Be articulate and confident under pressure when dealing with difficult situations.
• Operations Management
• Implement programs that support and encourage individual performance and improving departments.
• Adhere to opening and closing procedures and financial reporting.
• F&B management, Food Hygiene and Stock Control.
• Be a very good at multi task management and organising the day.

Relationship Management

• Develop and maintain collaborative relationships with customers and local communities.
• Establish and maintain active and constructive relationships with other teams in the organisation.

Health and Safety

• Be involved in rolling out Flip Outs safe practices and procedures in their specific areas of work including but not limited to RAs, Ways of Working, Health and Safety.
• Be able to respond quickly to and investigate any incidents that may occur.
• Keep up to date with Health and Safety procedures.

Site Management

• Ensure the Exterior & Interior of the Park is pristine, brand and operationally compliant.
• Manage support all departments including cleaners, FOH, F&B and Marshalls.
• Weekly checks of key safety equipment such as CCTV and Fire Alarms.
• Our client, pride themselves in delivering an amazing customer experience and providing a fun environment for their team to grow within.

Here's what will make you the perfect fit to the role:

• At least 1 years management experience within leisure, or hospitality in a similar role.
• Excellent communication skills and at organising tasks
• People-Focused and a great motivator.
• Leads by example with a hands-on approach.
• Takes Initiative and a forward thinker.
• Works well within a team environment and able to manage all age ranges.
• Remains calm under pressure and always positive when faced with challenges.
• Willing to work a mixture of shifts throughout the week including evenings and weekends

Desired Qualifications

• First Aid.
• Food Hygiene
• Relevant H&S qualifications.
• Job Types: Full-time, Permanent

Experience:

• leisure: 3 years (preferred)
• Management: 5 years (required)
• Food safety: 5 years (preferred)

Licence/Certification:

• First Aid Certification (preferred)
• Work Location: In person

If you have what it takes to be part of a flag ship site in a new and exciting development, please apply with a covering letter to why you think you will be an exceptional choice for the role.

INDHS