Operations Manager - ES Service

Think you know Chubb? We might just surprise you! Chubb is so much more than a fire and security business; we are an organisation that delivers innovative solutions and leverages new technologies to provide best in class service to our expanding client base. You won’t see locks and safes here, but we are proud of our 200-year heritage.

Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

SALARY: £38 - 45k P.A. + Bonus Scheme

• 25 days holiday, plus bank holidays
• Company Car / Car allowance
• Employee Referral Scheme (£1000)
• Company Pension Scheme
• Life Assurance (4 x Basic Salary)
• Employee Scholarship Scheme
• A Central Benefits Platform offering a wide variety discounts
• Health & Wellbeing Resources
• Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

What You’ll be Doing as an Operations Manager

In this role, you will report directly to the Head of Regional Service. As an Operations Manager you will lead our field operational activity and associated business processes in the delivery of planned, reactive and corrective service, maintenance and works within the Fire and Security Value Stream. You will also have overall accountability to lead and develop our teams to ensure optimised productivity and service delivery to achieve sustained profitable growth.

• Customer
  • Ownership of customer portfolio and deliverables
  • Proactively meet with customers to nurture relationship
• People
  • Deal with people matters
  • Manage training, development, talent and succession
• Health & Safety (H&S)
  • Ensure compliance with all audits
  • Lead a 'safety first' culture adopting a target zero mindset where all are accountable for safety
• Productivity
  • Drive the momentum on completing inspections by month due
  • Review engineer performance and productivity
• Operations
  • Review customer contracts
  • Drive sustainable growth and profitability

What We Would Like You to Bring

• You‘ll be a natural communicator, with an ability to build rapport with our customers and your team
• Solution / results focused – Strive to understand and resolve potential issues to drive business growth
• Prioritise workloads & multitask effectively – You’ll work with a number of Engineers & customers at any one time
• Open minded and willing to learn - Learning in a fast-paced and ever-changing environment, isn’t for the faint hearted but we will endeavour to set you up for success, and it starts with an initial three-week classroom induction
• Solid IT literacy - We use multiple systems, both inhouse portals and Microsoft systems
• Highly organised - Planning or scheduling experience would be beneficial but not essential
• Fire and Security Experience – Fire and security systems and standards knowledge

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Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe.  We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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