Operations Manager - Housekeeping

? Operations Manager - Housekeeping (Hotel Sector) | £42,000-£44,000 + Car + Benefits | Birmingham/West Midlands ?

Are you a housekeeping professional ready to take the next step into multi-site operations management?
Do you have a deep understanding of hotel housekeeping and enjoy leading people to deliver service excellence?
If so, we'd love to hear from you!

About the Company
We are a dynamic and growing business providing outsourced housekeeping services to the UK hotel industry. Working with well-known hotel brands across the country, we deliver high-quality housekeeping operations and staff management services.

Due to continued growth, we're now seeking an Operations Manager to support and manage a number of hotel sites. This is an exciting opportunity to join a forward-thinking organisation with strong values, supportive leadership, and long-term career potential.

?? What You'll Be Doing:

• Overseeing housekeeping operations across a portfolio of hotel sites
• Supporting and managing site-based teams to ensure service standards are consistently high
• Working from home, with 3-4 days per week spent on-site
• Leading on recruitment, onboarding, compliance, audits, and team development
• Monitoring KPIs and supporting budgeting, forecasting, and process improvements
• Assisting with the mobilisation of new sites and supporting client relationships

????? About You:

• You have a strong understanding of hotel housekeeping operations and experience running or supporting busy departments
• You're currently in a similar multi-site role or ready to step up from a senior hotel housekeeping position
• You have excellent leadership and people management skills
• You understand the full operational process, including rotas, stock, compliance, and budgets
• You hold a full clean UK driving licence and are happy to travel regularly across the Midlands and beyond
• You are flexible, proactive, and comfortable working independently

?? What We Offer:

• £42,000 - £44,000 per year
• Permanent, full-time contract
• Company car + laptop + phone
• Private health insurance
• Life insurance
• Pension scheme
• Mental health & wellbeing support
• Family and personal health support services
• Clear long-term career progression opportunities

?? Location:

This is a home-based role, but due to the travel requirements, you must be based in or around the Birmingham/West Midlands area.