Operations Manager - Market Leader in Underfloor Heating

Job DescriptionExcellent Salary + Car Allowance + BenefitsBased in Hertfordshire/North LondonOur client is a premium and innovative market leading brand specialising in the design and supply of water-based underfloor heating systems in the UK. The underfloor heating market has been changing and growing constantly over the last 20 years. From being perceived as a prestigious home feature to being an essential component of the future 2050 net zero government goal, givens its low-flow temperature requirement and perfect partnership with heat-pumps. The UFH market in the UK is expected to double over the next 5 years.THE ROLE:This role involves overseeing all operational activities from controlling GP, implementing processes, increasing productivity, and improving the customer experience. The Operations Manager role is responsible for Operations, Supply Chain, Purchasing, Warehouse, Logistics, Invoicing and Credit Control. This is a strategic and proactive role, and instrumental in running a lean business model. With a culture-first approach, people skills need to be strong, aswell as having an eye to spot potential in persons that have more to offer. Having doubled in revenue over the past three years and with ambitious future growth plans, this requires a resilient candidate to head up operations to enable the 5yr vision of achieving 10% market share.RESPONSIBILITIES:People manage credit control, purchasing and warehouse teamTake overall responsibility for stock, purchasing and supply chainMeet annual GP budget & seek improvement opportunitiesIdentify trends and anticipate challenges aheadStay up to date with competitor movements and maintain knowledge of industry standards and new technologiesOversee quality sign-off and returns process & reportingMeet H&S standards and regulation requirementsMonitor and develop performance of the Operations team through goal setting, training, culture, PDRs and accountabilityRecruit, induct, onboard new startersManage ERP system and improvement opportunitiesAdopt a culture first approachBe a brand ambassadorPREFERRED SKILLS:Experience in the construction industry / knowledge of plumbing, heating & electricsUnderstanding cultures in foreign countriesCompetent with ERP systemsA qualification in Operations Management, Efficiency/Lean, or People ManagementROLE REQUIREMENTS:3+ years’ experience in a similar roleProficient in application of Lean principlesChallenger mindset to continually improve proceduresExperienced in web, CRM and ERP integrationsExperience in implementing/managing 3PL locationsExperience is setting up easy to use online payment platformsFamiliar with running multi-channel logistics operationsKnowledge of product compliance within UK and EU market (particularly with construction materials)Strong with Microsoft Office - Word, Excel & Outlook Excellent communication skills, both written and verbalCommercial skills, data analysis and time-motion studiesStrong organisation and time management skillsPersonable, presentable, and articulatePositive, proactive, and punctualAdept with technical detail and strong in accuracyExceptional leadership and team skillsWilling to travel abroad, work beyond hours when necessaryFull UK Driving Licence