Operations Manager, Next Steps Service

Make a difference where it matters most!

We are looking for an experienced, passionate and highly motivated Operations Manager to lead a dedicated Adult Social Care team. 

You will be supporting adults with complex needs, individuals who maybe experiencing homelessness, or who are affected by domestic abuse.  An excellent communicator, you will build and maintain strong partnerships with health services, housing providers, voluntary sector organisations, police, and other stakeholders. 

As an experienced operational leader you will drive excellent outcomes, ensuring that vulnerable adults receive high-quality, person-centred support that promotes independence, safety, and wellbeing. 

This is a fabulous opportunity to develop a new service with the support from the Practice Manager and other partners. In promoting a culture of continuous improvement, learning, and professional development, you will be responsible for the day-to-day management and performance of a multidisciplinary team. 

We are looking for someone who has:

• Registered with professional body i.e. SWE.
• Significant management experience within a relevant field, working with individuals with complex needs, homelessness, domestic abuse, safeguarding.
• Strong leadership and people management skills with experience managing operational performance, quality standards and budgets
• Excellent knowledge of relevant legislation and guidance, including the Care Act, Mental Capacity Act, and safeguarding responsibilities.
• Excellent communication, problem-solving and decision-making skills, with the ability to build strong partnerships and work effectively across organisational boundaries.
• A commitment to equality, diversity, inclusion, and person-centred practice.

Please download the job description and person specification for more information.

To apply for this role, please upload your CV and supporting statement. We will use your supporting statement for shortlisting. When writing your supporting statement explain how you meet the following criteria in the person specification drawing on any relevant work/life experience, education or personal interests:

1. Manage the budgetary performance of a designated service unit within the Departmental scheme of delegation.

2. Manage service performance, quality assurance, and continuous improvement.

3. Achieve an effective delivery of service through the management of people, and take responsibility for the formal operation of the County Council’s policies and procedures pertaining to personnel related matters 

4. Promote a culture of inclusion, innovation, learning, and professional development.

5. Ensure compliance with the Care Act, Mental Health Act, Mental Capacity Act, and safeguarding responsibilities.

For guidance on how to write an application see our how to apply page and our statement on the use of AI.

Interviews will be help in person. Location and dates to be confirmed.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.  

If you are an inspiring leader who is passionate about improving outcomes for adults experiencing complex needs, homelessness, and domestic abuse, we would love to hear from you.

We offer a diverse range of benefits to help and support you during your employment. 

• A rewarding leadership role with real impact.
• Opportunities for professional development and career progression.
• Supportive leadership and collaborative working environment.
• Generous annual leave entitlement.
• Pension scheme and employee benefits package.
• Flexible working opportunities where possible.

More information can be found on our benefits page.

If you would like an informal discussion please contact Bev Hull, Head of Service - [email protected]

For work that makes a difference, choose East Sussex!