Operations Manager - Norfolk - Professional Services

Internal Operations & People Lead — Professional Services - Norfolk

Looking for a role where you can shape culture, drive accountability, and enable leadership to focus on strategy and growth?

We're seeking a confident, emotionally intelligent leader to oversee internal operations and performance across a values-led professional services team.

What You'll Be Doing:

• Championing a healthy workplace culture through strong people leadership

• Managing senior team performance with clarity and consistency

• Leading HR processes from hiring to exit, including training and development

• Keeping policies, compliance, and risk practices up to date and watertight

• Coordinating IT and security protocols with external support

• Streamlining internal systems to ensure smooth delivery and resource planning

• Producing insight-driven reports to inform leadership decisions

• Supporting succession planning and stepping in to reduce leadership bottlenecks

What You'll Bring:

• Proven experience in people management or operational leadership

• Confidence in handling sensitive performance and HR matters

• Familiarity with compliance frameworks (HR, data protection, AML)

• Strong communication and organisational skills

• A proactive, structured approach to managing change and internal growth

Package:

• Hybrid & Fleixble working
• 25 days annual leave
• Will consider full or part time (4 days pw)
• Parking
• Other benefits..

This is a behind-the-scenes leadership role with real impact — ideal for someone who thrives on improving how teams work together, and who’s ready to step into a trusted right-hand role within a purpose-driven environment.