Operations Manager - Online Retailer

Are you a dynamic leader with a passion for operational excellence? Do you thrive in a role where you can make a tangible impact on the day-to-day business operations? If so, we have the perfect opportunity for you!

Reed is working with a rapidly expanding company with a strong presence across the UK, USA, and Australian markets. We are seeking an Operations Coordinator to oversee the day-to-day operations and drive our mission forward. This is your chance to work closely with our Managing Director and play a pivotal role in our success story.

Role: Operations Manager

Salary: £30,000 - £35,000

Location: Birmingham, Sutton Coldfield

Monday to Friday, full-time (Permanent)

As the Operations Coordinator, you will:

• Onboard and integrate new employees seamlessly into our team.
• Lead and manage all operational aspects in the absence of the Managing Director.
• Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency.
• Monitor and maintain training records, organising employee training as needed.
• Track performance and productivity through KPIs and timesheets.
• Implement and improve processes to enhance service delivery and customer satisfaction.
• Analyse and summarise monthly reports to provide actionable insights.
• Motivate and inspire employees to maintain high standards of quality control and customer service.
• Engage in both tactical and strategic activities to support business growth.
• Perform additional duties as required to support business needs.

Required Skills & Qualifications:

• Proven experience in operations or a similar role.
• Strong leadership skills with the ability to motivate and delegate responsibilities.
• Excellent organisational skills and attention to detail.
• Experience in process improvement and service delivery optimisation.
• Commitment to the welfare and wellbeing of team members.
• Flexibility to perform ADHOC duties as required.

Apply now and be a part of something truly special!