Operations Manager - Serious Injury

Role: Operations Manager - Serious Injury Department
Location: Wakefield (Hybrid Working - typically 2 days in the office, 3 remote)
Salary: £50,000 - £70,000 + Benefits
Recruiter: CRA Consulting - Legal Recruitment Specialists

The Opportunity
CRA Consulting is working with a highly respected national law firm to appoint an Operations Manager to lead their Serious Injury division. This is a unique chance to step into a pivotal leadership role, shaping the performance, growth, and culture of a busy department handling high-value, multi-track serious injury and personal injury claims.
This role will suit a proven people leader who thrives in complex PI environments and is motivated by delivering results through people, process excellence, and first-class client outcomes.

Key Responsibilities
As Operations Manager, you will:

• Lead, mentor, and develop a team of serious injury professionals via team leaders, ensuring performance, capability, and engagement.
• Oversee operational delivery of complex, high-value multi-track injury work, maintaining quality and compliance with regulatory standards.
• Drive performance against operational, customer, and financial KPIs - ensuring consistency across a large-scale PI team.
• Embed new working practices, systems, and behaviours to enhance case progression and improve client service.
• Proactively identify risks, capacity issues, or performance shortfalls, implementing effective solutions quickly.
• Collaborate closely with senior leadership to ensure growth, continuous improvement, and staff engagement remain central to departmental success.

About You
We're looking for someone who can bring:

• Proven operational leadership within large personal injury/serious injury or multi-track PI teams.
• A strong people-first approach with the ability to inspire, coach, and hold teams accountable.
• Strategic vision combined with hands-on execution - balancing detail and the bigger picture.
• Credibility to influence at senior level, with a commercial mindset and operational resilience.
• Excellent organisational skills and a passion for driving continuous improvement.

Why Apply?

• Attractive salary: £50,000 - £70,000 (DOE) + benefits.
• Hybrid working model: typically 2 days in the Wakefield office, 3 days remote.
• Opportunity to play a key leadership role in a highly regarded serious injury department.
• A progressive, collaborative working environment with scope to make a genuine impact.

How to Apply
For a confidential discussion about this exciting leadership opportunity, please contact:
Rob Addy - Director & Head of Legal Recruitment
CRA Consulting

Rob Addy - Director & Head of Legal Recruitment

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