Operations Officer

This is a London-based role for an Operations Officer within the Clearing & Project team, focused on managing domestic and international payments, providing customer support, and minimising operational risk. The role also includes participation in system testing and supporting broader departmental functions across Treasury and Corporate Banking.

Client Details

The client is a leading international bank building out their City of London branch, offering payment clearing and financial services with a strong focus on RMB and GBP operations. They are committed to operational excellence, regulatory compliance, and enhancing system and process efficiency.

Description

The responsibilities of the Operations Officer include:

• Processing and monitoring domestic and international payments, including SWIFT MT1xx, MT2xx, and ISO20022 message formats.

• Managing payment queues, handling enquiries, and resolving case-related issues including returned or held funds.

• Maintaining and updating team procedures and participate in risk control assessments.

• Producing regular management reports on payment status and STP performance.

• Conducting UAT for system projects such as ISO20022 migration and e-banking enhancements.

• Providing cover across other banking functions and liaise with Head Office on testing and deployment.

Profile

The ideal Operations Officer candidate will have significant experience in international payments and central clearing operations, with strong knowledge of intra-day credit monitoring and case handling. Proficiency in MS Office and SWIFT systems is essential, as is fluency in Mandarin. They must be detail-oriented, able to work independently under pressure, and possess excellent communication and organisational skills.

Job Offer

An opportunity to join a dynamic international banking environment with cross-functional exposure, system project involvement, and the chance to contribute to continuous operational improvement. The role offers professional development in a supportive team.