Operations Service Manager - Care Technology

We believe in the power of ingenuity to build a positive human future.  

As strategies, technologies, and innovation collide, we create opportunity from complexity. 

Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. 

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.  

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. 

PA. Bringing Ingenuity to Life. 

Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site.

• Flexible working - We are guided by our client work and needs; however, you have autonomy to manage your time and diary to suit your work/life balance.
• Expected to spend at least 2 days a week in our client offices in Southwest London, with some other limited travel in these areas.
• Occasional travel to PA’s London office in Victoria.

Established in 2013, Argenti is an award-winning partnership created by PA Consulting. It collaborates with Councils across the country to deliver an innovative approach to care technology services, also known as TECS or telecare. Through its strategic partnerships with Councils, Argenti helps people of all ages live safer, more independent, gloriously ordinary lives in the place they call home.

We are looking for an exceptional Operations Service Manager to become an integral part of the PA Consulting-led Argenti care technology partnership. This position presents an excellent opportunity for a seasoned manager driven to think outside the box and innovate in care technology.

This role is ideal for those passionate about making a significant impact in the lives of others improving the outcomes and quality of life for vulnerable service users across all age groups.

With responsibility for one of our new Argenti services, you will have opportunity to:

• Service management: Oversee the management of an operational care technology service. This includes managing referrals for the service, managing and coordinating partner organisations, driving continuous improvement through the service, meeting operational KPIs.
• Team leadership: Manage the service delivery team
• Risk management: Proactively identify potential risks and develop mitigation plans to address issues related to privacy, security, and usability. 
• Performance reporting: Collaborate with the Finance and Performance Manager to ensure the accuracy of all detailed service performance reports for internal and client use
• Operational data analysis: Conduct data analysis to identify trends, areas for improvement, and the impact of interventions or changes in the service.
• Stakeholder liaison: Lead operational engagement with service user groups
• Quality Assurance: Direct the delivery of the Quality Assurance Programme, ensuring it meets and exceeds the contractual and regulatory (i.e.,TSA) standards.
• Service development: Manage assigned projects from initiation to completion and ensuring they align with strategic objectives.
• Service Review: Lead the team on our work to review cases and correspond with service user groups.

Team collaboration: To work closely with other members of the team to support the continuous progression and development of an innovative approach to care technology.

• An experienced seasoned manager with experience in managing care technology, social care, and health services.
• Proven managerial experience with the ability to inspire others and work effectively in a complex team with diverse stakeholders. Proven ability to manage a remote team with different working styles.
• A passion for working in Adult Social Care and supporting people to live better lives.
• A good understanding of the outcomes of care technology
• Excellent communication skills, with the ability to engage independently with clients and produce high-quality and well-structured reports and documents
• Strong organisational skills, with a focus on project management and attention to detail
• Located in, or happy to commute to South West London twice a week.
• Have an excellent understanding of social care users and their needs.

We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.

Apply today by completing our online application

Please be aware that some of our UK roles at PA Consulting require a UK security clearance.

All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK.

We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you're unsure about your eligibility, we encourage you to review the UK Government’s guidance on security vetting before applying.

Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.

We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity – bringing ingenuity to life.

Find out more about Life at PA here.

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare for you and your family
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• PA share ownership
• Tax efficient benefits (cycle to work, give as you earn)

We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.