Operations Support

Member Support Coordinator
Cardiff
Hybrid working

Are you a highly organised professional with experience in financial services support, administration or a client facing role.

This role is ideal for those who are looking to grow within a dynamic and growing financial services environment. If you’re proactive, detail-oriented, and a confident communicator, this could be the perfect next step in your career.

The Business

This is a well-established, FCA-regulated financial services group with over 20 years of industry experience. It supports a UK-wide network of independent financial advisers by providing authorisation, compliance infrastructure, and back-office support. The firm has strong financial backing, multiple UK office locations, and is recognised for its innovative approach and commitment to high-quality independent advice.

The team is known for its supportive culture, collaboration, and strong values. You'll be joining a professional environment with opportunities for development and learning, working alongside experienced colleagues who are passionate about delivering value to the network.

The Role

As a Member Support Coordinator, your role will focus on supporting a network of financial advisers. A typical day will involve handling email and phone queries from members, coordinating with product providers, assisting with onboarding new members, and ensuring that regulatory and internal processes are followed smoothly.

You’ll work closely with multiple departments, gaining exposure to operational and regulatory aspects of financial services. Training will be provided, but your attention to detail and willingness to learn will be key.

The Benefits

• Competitive Salary
• 25 days holiday + bank holidays
• Hybrid working
• Pension scheme
• Sick pay
• Private medical
• Life insurance
• Income protection
• On-site gym
• Opportunity for long-term career development

How to Apply

It’s simple - click "apply now" to submit your CV. The interview process will include an initial video call followed by a final stage with the operations team. We aim to move quickly for the right candidate, with immediate start dates available.

Synonyms

Customer service, Client support, Associate, Administrator, IFA Admin, Group support, Client Admin, Service