Operations Support

Salary: £28,810 gross per annum
Location: Hemel Hempstead or Bracknell office
Contract type: Permanent, full-time employment

Due to sustained business growth, we are looking for an Operations Support professional to join our team on a permanent basis. This role plays a key part in supporting our operational teams by coordinating subcontractor engagement, onboarding, and compliance, and helping ensure we have the right people in place to deliver our projects successfully.

This is a full-time role with hybrid working available (minimum 3 days per week in our Bracknell head office).

We are looking for a highly organised and proactive individual at the start of their career, ideally with experience in a fast-paced environment such as construction, hospitality, or a similar operational setting. This is an excellent opportunity for someone looking to build a career in operations, workforce coordination, or people support within the construction industry.

Your responsibilities will include:

• Identify, assess, and onboard subcontractors and operatives (both Limited companies and self-employed) to meet business and project requirements


• Build and maintain a strong pipeline of reliable subcontractors and operatives, supporting resourcing gaps across teams (self-employed and limited companies subcontractors)


• Manage the end-to-end subcontractor onboarding process, ensuring full compliance with PiLON’s health & safety policies, procedures, and standards


• Coordinate and manage contracts, CEST assessments, and IR35 compliance processes


• Arrange and track Right to Work checks, DBS checks, and mandatory training (e.g. Asbestos Awareness), maintaining accurate and auditable records


• Act as a key point of contact for new subcontractors, including regular communication and site visits to gather feedback and support strong working relationships


• Work closely with operational teams to understand workforce needs and proactively source suitable subcontractors and operatives through industry networks, platforms, and referrals


• Attend industry and networking events to build relationships and represent PiLON professionally
  

Do you have what it takes?

• Full, clean driving licence and access to your own vehicle


• Experience working in a fast-paced environment with shifting priorities


• Resilient and comfortable working under pressure


• Self-motivated, proactive, and eager to learn


• Excellent attention to detail, organisation and time-management skills


• Warm and approachable personality, with confidence to be assertive when required


• Basic understanding of compliance, Health & Safety, and fair working practices


• Strong Microsoft Office and administrative skills 

Desirable qualifications but not essential:

• Bachelor’s degree in a business-related field
  


• Experience in construction, workforce coordination, operations support, or hospitality

Why work with us? Here are some of the brilliant benefits you could get as an Operations Support:

• 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
  


• Up to £2,000 reward for successful recommendations as part of our referral scheme


• Significant savings on daily shopping through our benefits portal
  


• A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
  


• A supportive culture and a great team with exceptional talent and experience


• Trained Mental Health First Aiders support


• Annual training budget so you can focus on your personal and professional development and much more… 
  

About us: 

With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers.

We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve.

At PiLON, we don’t just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment.

If you’re reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.