Operations Support Administrator

The opportunity

We have an opportunity for a talented Operations Support Administrator to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. We pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

Our retail finance division, Omni Capital, partners with retailers nationwide to provide their customers with innovative credit solutions, using state-of-the-art technology that allow them to spread the cost of their purchases. We’re on the lookout for new talent to join Omni to help continue to drive our thriving business forward.

As an Operations Support Administrator, you will provide administration support to our valued customers and retailers to ensure direct debits and retailer payments are made in a timely manner, oversee customer correspondence processes and work with the Omni Operation to manage and support the end-to-end customer journey. From uploading new loans, sending regulatory notifications, to overseeing the document production process and scanning post, this is a varied and busy role which provides invaluable support to the operation.

The role is based at our Basingstoke office which is home to the Omni Operations Team. It has great access to the M3 and the mainline railway station, and just 45 minutes from London.

What we are looking for in you…

What is important to us is that you have a passion for delivering excellent customer service, with strong written and verbal communication skills and an ability to solve problems. Considering the nature of the role, your Microsoft Office (Word/Excel/Outlook) will need to be strong, in addition to having an ability to pay meticulous attention to detail in ensuring that all work is accurate. It would be advantageous if you have previous experience in accounts/bookkeeping due to the financial aspect of the role, however this is not essential to be considered.

What’s in it for you…

As well as a competitive salary (£23,810), we offer an annual performance related bonus based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply). In addition, you will receive an extra day paid annual leave for Volunteering.

Wellbeing is also high on our agenda, and we offer healthcare benefits through Equipsme. In addition, all colleagues have free access to our EAP to support health and wellbeing. We also offer free eye test vouchers and discounted gym membership, and if that’s not enough, we also offer season ticket travel loans (if applicable).

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place to Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

https://www.castletrust.co.uk/careers/who-we-are