Operations Support Coordinator

Job Title: Operations Support Coordinator
Contract: Permanent
Hours: Full Time, Monday to Friday, 8:30am to 5:00pm
Location: Solihull
Salary: Up to £30,000 per annum
Benefits: 20 days holiday increasing to 25 days holiday after 12 months employment + 8 bank holidays, your birthday off, discretionary annual bonuses and monthly full-attendance bonuses, free parking, company pension, freshly built offices surrounded by natural, rural charm and daily doggy cuddles!

We’re on the lookout for a proactive Operations Support Coordinator to join a fast-paced, dynamic business in Solihull. This is more than just a job, it’s a chance to become part of a friendly team where no two days are the same, and yes, you’ll be greeted by a very friendly office dog each morning!
If you're someone who thrives on variety, loves keeping things organised, and enjoys working with people, this could be the perfect fit. You’ll be right at the heart of the action, scheduling engineers, supporting customers, and making sure everything ticks along smoothly, bringing positivity and clear, confident communication to every task.
They’re looking to get someone on board quickly, so if you're available and interested, we’d love to hear from you.

Duties include:

• Managing inbound enquiries via phone and email with confidence and accuracy.
• Coordinating daily engineer schedules and job planning.
• Using Microsoft Excel and CRM Systems to manage service cases and log activities.
• Logging and updating service requests and prioritising tasks efficiently.
• Delivering top-notch customer service at all times.
• Monitoring service performance and ensuring smooth day-to-day operations.
• Handling urgent and time-sensitive service jobs with efficiency and calm under pressure.
• Maintaining a professional and positive relationship with customers and engineers.

Skills and experience required:

• Previous experience in a similar role.
• The ability to work in a fast-paced environment.
• Must be able to drive due to office location.
• Confident and professional when speaking on the phone.
• Excellent administration, communication and organisational skills.
• A high degree of self-management and initiative.
• Strong IT skills including Microsoft Office and Excel.
• A cool head under pressure and the ability to juggle priorities.

If you feel that you have the necessary skills and experience required to fulfil this role, apply or get in touch with Tirebuck Recruitment for more information.

If successful, one of our consultants will be in touch via phone or email for a confidential conversation about your experience, skills and suitability for the role. Please check your spam folder for any missed communication from us and ensure your contact details are up to date.