Operations Support Office

We are currently looking for a reliable and hardworking Operations Support Office to join our team in Cardiff

Hours will be 05:00-13:00 Monday - Friday

£14.59 p/h

Key Responsibilities

Reviewing daily Driver Daily Returns to ensure accuracy and correct order; preparing documentation for supervisor sign‑off and uploading to the system.
Reviewing Overtime Driver Daily Returns, ensuring accuracy and correct sequencing; preparing for supervisor approval and uploading to the system.
Checking Daily Defect Sheets with strong attention to detail, correcting errors, logging information, and uploading records accurately to the system.
Ordering, managing, and restocking PPE supplies.
Uploading and maintaining the Tacho Master Calendar.
Printing, replacing, and maintaining all driver-related forms, including overtime notices for boards, accident forms, Driver Daily Returns, vehicle left loaded forms, and annual leave forms.
Gathering and verifying information relating to missing movements, out-of-hours (OOH) tickets, and ticket amendments when required.
Managing driver sign-in each morning, ensuring all devices are fully charged, correctly issued to crews, and HMO keys distributed as required; supporting over 130 drivers in a fast-paced and high-pressure environment.
Taking full responsibility for HMO keys, including issuing, logging, tracking, and ensuring their return at the end of the day.
Managing Housing Paid calls by uploading completed documentation to the system; covering the Housing Paid calls mailbox when required, creating call lists and contacting crews regarding overtime.
Answering incoming phone calls from crews, taking messages from operators, passing information to supervisors, and handling calls from C2C efficiently and professionally.

Standard day

287 staff - helping sign in - printing off manning for loaders and drivers, issuing keys, giving out tablets - maps and logging who has what tablet - so updating spreadsheet, signing out mobile phones etc.
Sickness recording, supporting supervisors to swap runs and staffing levels
Driver day returns - All manual entry - paper based, so going through paperwork making sure relevant information recording and ensuring tickets are attached and names match up.
Separating O/T and ensuring paid correctly
Checking driving hours against Tacos
PPE orders - ensuring fully stocked and if office needs stationery etc. onboarding new starters
Issuing keys and keeping logs as to who has what
Accurate record keeping - holidays/manning/sickness.

If you are a dependable and looking for a hands-on role in Cardiff, we would love to hear from you.

Apply now to join our team!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
Only candidates based in UK and eligible to work in UK are allowed