Operations Team Leader

Operations Team Leader – Permanent – Liverpool – Up to £30k DOE

We are looking for a motivated, proactive, and inspiring Operations Team Leader to join a growing team based in Liverpool. This is an exciting opportunity for an experienced team leader who is passionate about delivering exceptional service, developing high-performing teams, and driving operational excellence.

Reporting to the Operations Manager, you will lead the Case Management department, including Clinical Leads and Case Managers. You will play a key role in creating a positive, high-performing culture where innovation, accountability, and continuous improvement are at the forefront.

Key Responsibilities

* Lead, motivate, and develop the Operations team.

* Foster a positive, high-performing team culture.

* Conduct regular 1:1s and performance reviews.

* Allocate workloads and oversee daily operations.

* Monitor productivity, quality, and service standards.

* Provide coaching, feedback, and resolve team issues.

* Manage absence procedures, including return-to-work interviews.

* Set team objectives and monitor progress.

* Communicate team performance and challenges to the Operations Manager.

* Drive continuous improvement and process efficiency.

* Promote a data-driven approach to decision-making.

* Build positive customer relationships and support service delivery.

* Lead regular team meetings and encourage effective communication.

* Identify training and development opportunities.

* Report on team performance, productivity, and service levels.

* Support wider business needs as required.

About You

* Previous experience in a Team Leader or supervisory role.

* Proven experience managing performance and conducting 1:1s.

* Strong people management and coaching skills.

* Able to balance support with accountability.

* Excellent communication and organisational skills.

* Proactive with a continuous improvement mindset.

* Confident using performance data to drive results.

* Able to build strong relationships across teams.

Excellent benefits on offer!

For further information about this opportunity please call Forrest Recruitment for a confidential discussion – (phone number removed). Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

Follow us on LinkedIn for updates, recruitment information, new vacancies and more
Only candidates based in UK and eligible to work in UK are allowed