Operations Team Leader

Role: Operations Team Leader

Contract: 18 Month Fix term Contract 

Location: Cambridgeshire

Hours: 7:30am - 4pm (Early finishes on a Friday)

An excellent opportunity has arisen for an experienced Operations Team Leader to lead and coordinate a combined Returns and Quality Control team within a busy operational environment.

This role plays a pivotal part in maintaining quality standards, overseeing returns processes, and ensuring the effective deployment of team members across different departments. You will be responsible for team leadership, performance monitoring, reporting, and driving continuous improvement across the department.

Duties of a Operations Team Leader:

Lead a team of approximately eight employees, managing workloads, performance, attendance and resource allocation

Oversee quality control inspections, production checks and compliance with quality standards

Manage the returns process, including inspections, repairs, replacements and credits, ensuring KPI and SLA targets are met

Monitor quality trends, investigate defects and implement corrective actions

Maintain accurate performance reports, databases and operational records

Identify opportunities for continuous improvement, efficiency and process standardisation

Ensure compliance with SOPs, inspection criteria and returns procedures

Liaise with Operational Management, Customer Service, Repair Teams and other departments to resolve issues

Support team development through coaching, training and cross-skilling

What we would like from you:

Previous experience leading, supervising or coordinating employees within an operational environment

Experience in Quality Control, Returns, manufacturing, warehousing or a similar environment would be advantageous

Strong understanding of quality control processes, inspections and returns management

Experience monitoring KPIs, SLAs and operational performance

Good IT skills, including Microsoft Word, Excel, email and data/reporting tools

Strong organisational and decision-making skills

Ability to analyse KPI and quality data, identify trends and manage competing priorities

Effective communication and stakeholder management skills

Personal Attributes:

Strong leadership skills with the ability to motivate and support a team

Highly organised with the ability to prioritise workloads effectively

Excellent written and verbal communication skills

High attention to detail and a commitment to accuracy

Confident in making decisions and resolving operational issues

Proactive approach to problem-solving and continuous improvement

Ability to work under pressure and manage competing operational demands

Strong sense of accountability and ownership

Collaborative approach to working with colleagues and other departments

Focused on achieving targets, improving performance and maintaining consistent quality standards

If you're interested in the role, please apply with an up-to-date CV.

BEDFORDPERM

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