Operations Trainer

Excited to grow your career?
Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL.
We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!
About the role
Hargreaves Lansdown is looking for an Operations Trainer to deliver in-house training courses and learning initiatives to colleagues and managers across Operations. You will be responsible for delivering face to face and virtual learning including classroom training, facilitation of team-led initiatives, train the trainer activities and integrating support materials such as LinkedIn Learning. The role will involve facilitating an interactive training experience for new and existing colleagues, supporting with coaching and ongoing development.
What you'll be doing
Provide high-quality engaging, inclusive, and informative training, which is regulation compliant.
Work closely with subject matter experts to build, review and evolve training material for all colleagues across Operations.
To effectively facilitate and deliver all new colleague training covering our Products, Services and how we support our clients.
Capture and review feedback and data to drive the continuous improvement of our training offering.
Maintain training and competence records relating to training performance, training completion, evaluation reports and knowledge testing in line with FCA requirements.
Manage stakeholder relationships and collaborate cross-business with areas including Helpdesk, L&D and Compliance.
Take part in specific projects aligned to operational requirements.
Develop self and always maintain knowledge in relevant field(s).
About you
To be a confident, passionate, and engaging presenter and trainer.
Knowledge of learning styles and the ability to identify and match them to appropriate delivery techniques.
Experience working in customer service, preferably within a regulated environment.
Previous training and workshop facilitation experience (desirable)
Interview process
This will be a two stage interview process which will consist of competency and behavioural based questions and a task.
Working Schedule
We are based in Bristol, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. For this role we offer a hybrid flexible working pattern to enable you the option of working from home and coming into the office.
Why us?
Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.
To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?
Discretionary annual bonus* & annual pay review
25 days* holiday plus bank holidays and 1-day additional Christmas closure time
Option to purchase an additional 5 days holiday (during annual enrolment window, if eligible depending on start date)
Flexible working options available, including hybrid working
Enhanced parental leave
Pension scheme up to 11% employer contribution
Sharesave scheme - have a real stake in HL's future
Income Protection & Life insurance (4 x salary core level of cover)
Private medical insurance*
Health care cash plans - including optical, dental, and out patientcare
Help@hand and an Employee Assistance Programme
Gympass - gym memberships and wellbeing apps available
Variety of travel to work schemes with free bike storage and shower facilities
Inhouse barista & deli serving subsidised coffee and sandwiches
Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year)
LifeWorks Discounts on services, restaurants and retailers
* dependant on role level
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.
Please note, we are unable to provide employment sponsorship to candidates.

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